Senior Operations & Process Improvement Manager

DSV; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DSV Singapore seeks an experienced Operations Leader to drive continuous improvement across warehousing and distribution. You will lead Lean, Kaizen, and Six Sigma initiatives to optimize flow, reduce waste, and boost throughput.

You will establish KPIs and governance, manage cross‑functional improvement projects, and plan capacity, staffing, and safety. The role emphasizes data-driven decisions, dashboarding with Power BI, and building a culture of quality and accountability.

Qualifications

• Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or related field.
• 7–12 years in operations, process improvement, logistics, or industrial engineering.
• Minimum 3 years in a managerial or leadership role.
• Lean, Kaizen, Six Sigma, and 5S knowledge (Green Belt preferred).
• Strong analytical and problem-solving with data visualization skills.
• Proven ability to lead cross-functional projects and manage priorities.
• Excellent communication, presentation, and stakeholder management.

Responsibilities

• Lead Lean, Kaizen, and Six Sigma initiatives to improve process flow and eliminate waste.
• Conduct workflow studies to enhance productivity and efficiency.
• Develop and standardize SOPs, best practices, and frameworks.
• Analyse performance trends and implement actions to reduce cost and improve throughput.
• Establish KPIs, dashboards, and governance structures to evaluate performance.
• Conduct reviews to identify gaps and drive corrective actions.
• Lead cross-functional improvement projects from planning to execution.
• Coordinate operational readiness for new programs and system rollouts.
• Plan capacity, staffing, and cross-training to support peak periods.
• Support quality, safety and compliance through CAPA and RCA.
• Develop dashboards and automate reporting using Power BI and data sources.
• Collaborate with multiple teams to drive strategic initiatives.
• Coach supervisors on Lean methods and problem-solving.
• Foster a culture of continuous improvement and accountability.

Skills

Lean

Kaizen

Six Sigma

5S

Data analysis

Power BI

Project management

Stakeholder mgmt

Communication

Leadership

Education

Bachelor's in Engineering

Tools

Power BI

WMS

Workflow automation

Job description

DSV Singapore seeks an experienced Operations Leader to drive continuous improvement across warehousing and distribution. You will lead Lean, Kaizen, and Six Sigma initiatives to optimize flow, reduce waste, and boost throughput.

You will establish KPIs and governance, manage cross‑functional improvement projects, and plan capacity, staffing, and safety. The role emphasizes data-driven decisions, dashboarding with Power BI, and building a culture of quality and accountability.