Warehouse Operations GM: Leadership & Service Excellence

Panalpina; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

DSV, a global transport and logistics leader, is seeking an experienced Warehouse Operations Manager in Singapore. You will oversee daily warehouse activities, manage customer-facing operations, and lead a team to achieve high performance while aligning with SLAs and safety standards.

Responsibilities include process improvement, KPI reporting, and collaboration with cross-functional teams to optimize service delivery and cost efficiency.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, or related field.
• 8–12 years in warehouse or logistics operations.
• Proven experience managing customer-facing operations in 3PL or distribution.
• Experience with Warehouse Management Systems (WMS).
• Strong analytical and data-driven mindset.

Responsibilities

• Oversee daily warehouse operations including inbound, outbound, inventory and order fulfilment.
• Ensure operations meet SLAs and safety standards.
• Act as the primary contact for assigned customers and manage escalations.
• Lead warehouse teams and drive high-performance culture.
• Establish KPIs and report operational performance to stakeholders.
• Drive process improvements and automation initiatives such as WMS implementation.

Skills

Leadership

Customer management

Operational mindset

Analytical abilities

Communication

Education

Bachelor's degree in Supply Chain/Logistics/Business

Tools

WMS

Blue Yonder

ERP systems

Job description

DSV, a global transport and logistics leader, is seeking an experienced Warehouse Operations Manager in Singapore. You will oversee daily warehouse activities, manage customer-facing operations, and lead a team to achieve high performance while aligning with SLAs and safety standards.

Responsibilities include process improvement, KPI reporting, and collaboration with cross-functional teams to optimize service delivery and cost efficiency.