Warehouse Operations GM: Leadership & Service Excellence

Panalpina

Singapore

On-site

SGD 120,000 - 170,000

Full time

14 days+
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Job summary

DSV, a global transport and logistics leader, is seeking an experienced Warehouse Operations Manager in Singapore. You will oversee daily warehouse activities, manage customer-facing operations, and lead a team to achieve high performance while aligning with SLAs and safety standards.

Responsibilities include process improvement, KPI reporting, and collaboration with cross-functional teams to optimize service delivery and cost efficiency.

Qualifications

  • Bachelor's degree in Supply Chain, Logistics, or related field.
  • 8–12 years in warehouse or logistics operations.
  • Proven experience managing customer-facing operations in 3PL or distribution.
  • Experience with Warehouse Management Systems (WMS).
  • Strong analytical and data-driven mindset.

Responsibilities

  • Oversee daily warehouse operations including inbound, outbound, inventory and order fulfilment.
  • Ensure operations meet SLAs and safety standards.
  • Act as the primary contact for assigned customers and manage escalations.
  • Lead warehouse teams and drive high-performance culture.
  • Establish KPIs and report operational performance to stakeholders.
  • Drive process improvements and automation initiatives such as WMS implementation.

Skills

Leadership
Customer management
Operational mindset
Analytical abilities
Communication

Education

Bachelor's degree in Supply Chain/Logistics/Business

Tools

WMS
Blue Yonder
ERP systems

Job description

DSV, a global transport and logistics leader, is seeking an experienced Warehouse Operations Manager in Singapore. You will oversee daily warehouse activities, manage customer-facing operations, and lead a team to achieve high performance while aligning with SLAs and safety standards.

Responsibilities include process improvement, KPI reporting, and collaboration with cross-functional teams to optimize service delivery and cost efficiency.

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