Senior Operations Manager

Delibowl Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Delibowl Pte Ltd is seeking an experienced Operations leader to oversee daily F&B activities across multiple outlets in Singapore. You will drive brand standards, ensure exceptional service, and optimize profitability by leading outlet managers and implementing standards, training, and scheduling.

The role requires hands-on oversight during peak hours, strong P&L, budgeting, and labour cost control, with a track record of improving sales and cost targets.

Qualifications

• 8+ years in F&B with multi-outlet experience
• 3+ years as Area Manager or equivalent managing 3+ outlets
• Track record of meeting/exceeding sales, profit and cost targets
• Strong skills in P&L analysis, budgeting, rostering and labour cost control
• Knowledge of food safety, hygiene, inventory control and relevant Singapore regs
• Excellent leadership and communication with cross-team coordination
• Willingness to work shifts, weekends, and holidays; Mandarin a plus

Responsibilities

• Lead and oversee daily operations across multiple outlets, ensuring service aligned with brand standards
• Conduct regular outlet visits and hands-on involvement during peak hours
• Drive best-practice sharing to close performance gaps
• Own area KPIs in sales, profit, food cost, labour cost, and customer satisfaction
• Review P&Ls, analyze data, and develop revenue growth and cost control strategies
• Develop annual area budget and outlet targets, tracking achievements
• Create turnaround plans for underperforming outlets
• Lead, coach, and evaluate Outlet Managers with regular reviews
• Build talent pipeline by developing assistant managers and shift leads
• Support recruitment, onboarding, training, and rostering to control labour costs

Skills

F&B operations

Area Manager

Outlet Manager

P&L analysis

Budgeting

Rostering

Labour cost control

Food safety

Inventory control

Leadership

Communication

Cross-team coordination

English proficiency

Job description

About the role

Oversee the daily operations of multiple F&B outlets within an assigned region, driving food quality, service excellence, team performance, and profitability. Lead outlet managers to deliver consistent brand standards, and support new initiatives, menu rollouts, and outlet openings across the area.

Key responsibilities

• Lead and oversee daily operations across multiple outlets, ensuring smooth, efficient service aligned with brand standards

• Conduct regular outlet visits, with hands‑on involvement during peak hours to identify and resolve operational issues promptly

• Drive best‑practice sharing across outlets to close performance gaps between locations

• Own area‑level KPIs in sales, profit margin, food cost, labour cost, and customer satisfaction

• Review outlet P&Ls, analyze sales and cost data, and develop revenue growth and cost control strategies

• Develop the annual area budget and outlet performance targets, and track achievement against them

• Create and execute turnaround plans for underperforming outlets

• Lead, coach, and evaluate Outlet Managers, setting clear performance goals and conducting regular performance reviews

• Build a strong talent pipeline by developing assistant managers, supervisors, and shift leads into future Outlet Managers

• Support outlet recruitment, onboarding, training, and rostering to ensure optimal staffing and controlled labour costs

About you

• Minimum 8 years of F&B experience, including at least 3 years as an Area Manager or in an equivalent multi‑outlet management role, with proven experience managing 3 or more outlets concurrently

• Minimum 3 years of experience as an Outlet or Restaurant Manager, with a solid foundation in single‑outlet operations

• Proven track record of meeting and exceeding sales, profit, and cost targets

• Strong proficiency in P&L analysis, budgeting, rostering, and labour cost control

• Strong knowledge of food safety, hygiene, and inventory control practices, and familiarity with Singapore's SFA, NEA, and related regulations

• Excellent leadership, communication, and cross‑team coordination skills, with the ability to execute management direction through Outlet Managers

• Strong analytical and problem‑solving skills, with the ability to quickly diagnose outlet issues and take decisive action

• Ability to work shifts, weekends, and public holidays as business needs demand, including outlet visits during peak periods

• Proficient in English to communicate effectively; Mandarin is advantageous for liaising with Mandarin‑speaking staff and suppliers