Area / Senior Area Manager

Tana Development (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Tana Development (Singapore) Pte Ltd is seeking an Area Manager / Senior Area Manager to oversee operations across multiple outlets in Singapore. This hands-on leadership role focuses on maintaining brand standards and driving performance, manpower planning, and daily operational excellence across all locations.

You will lead outlet teams, ensure consistency in service and food quality, manage cost controls, and report to HQ.

Qualifications

• 3–5 years (Area Manager) or 5–8 years (Senior Area Manager) in multi-outlet F&B operations.
• Strong experience in casual dining / chain restaurants environment.
• Proven ability to manage multiple outlets and teams simultaneously.
• Strong understanding of manpower planning, cost control, and operations.
• Hands-on, ground-oriented leader (not desk-bound).
• Strong leadership, communication, and problem-solving skills.
• Able to work weekends and peak periods when required.

Responsibilities

• Multi-Outlet Operations Management: oversee day-to-day ops across 5 outlets, ensure SOPs, food quality and service standards, conduct outlet visits and audits.
• Manpower Planning & Control: manage staffing, scheduling, deployment, optimize manpower cost while maintaining service quality, rostering and productivity with outlet managers.
• Team Leadership & Development: lead and develop Outlet Managers and Supervisors, build service culture, handle performance reviews and staff retention.
• Sales & Performance Management: drive outlet sales and profitability, monitor KPIs (sales, food cost, labour cost, wastage), identify gaps and improvements.
• Operational Excellence: ensure consistency in food quality and customer experience, troubleshoot issues, uphold hygiene, safety and compliance.
• HQ Liaison & Reporting: align local ops with HQ standards, prepare reports, and execute HQ initiatives, campaigns, and menu rollouts.

Skills

Multi-outlet operations

Casual dining

Leadership

Manpower planning

Cost control

Team development

Job description

We are looking for a highly driven Area Manager / Senior Area Manager to oversee operations across multiple outlets in Singapore.

This is a hands-on, operations-heavy leadership role responsible for ensuring smooth daily operations, strong manpower control, and consistent execution of brand standards across all outlets.

You will play a key role in driving performance, developing outlet teams, and ensuring operational excellence aligned with HQ expectations.

Key Responsibilities

1. Multi-Outlet Operations Management

• Oversee day-to-day operations across 5 outlets
• Ensure all outlets meet brand SOPs, food quality, and service standards
• Conduct regular outlet visits and audits

2. Manpower Planning & Control

• Manage outlet staffing, scheduling, and deployment
• Optimize manpower cost while maintaining service quality
• Work closely with outlet managers on rostering and productivity

3. Team Leadership & Development

• Lead, coach, and develop Outlet Managers and Supervisors
• Build a strong service culture and accountable team environment
• Handle performance reviews, discipline, and staff retention

4. Sales & Performance Management

• Drive outlet sales and profitability
• Monitor KPIs (sales, food cost, labour cost, wastage)
• Identify gaps and implement improvement strategies

5. Operational Excellence

• Ensure consistency in food quality and customer experience
• Troubleshoot operational issues across outlets
• Maintain high standards in hygiene, safety, and compliance

6. HQ Liaison & Reporting

• Align local operations with HQ expectations and standards
• Prepare reports and provide updates on outlet performance
• Execute HQ initiatives, campaigns, and menu rollouts

Requirements

• Minimum 3–5 years (Area Manager) or 5–8 years (Senior Area Manager) in multi-outlet F&B operations
• Strong experience in casual dining / chain restaurant environment
• Proven ability to manage multiple outlets and teams simultaneously
• Strong understanding of manpower planning, cost control, and operations
• Hands-on, ground-oriented leader (not desk-bound)
• Strong leadership, communication, and problem-solving skills
• Able to work weekends and peak periods when required

What We’re Looking For

• Someone who is operationally sharp and detail-oriented
• Strong sense of ownership and accountability
• Able to balance manpower cost vs service quality
• Comfortable being challenged and working in a structured brand environment