Senior Outlet Manager (F&B Operations)

DELIBOWL PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DELIBOWL PTE. LTD. in Singapore seeks a dynamic Outlet Manager to lead daily operations, ensuring high service standards and quality, while driving profitability.

You will manage front-of-house and kitchen teams, implement SOPs, and coordinate with central kitchen for inventory control and supplier relations. The role requires 5+ years in F&B with leadership experience, strong English communication, and a track record of achieving sales targets and cost controls.

Qualifications

• Minimum 5 years of F&B experience, including at least 2 years in an Outlet/Restaurant Manager role.
• Proven ability to meet sales and cost targets.
• Strong leadership and people management with hands-on involvement during peak hours.

Responsibilities

• Lead daily outlet operations to ensure smooth, efficient service aligned with brand standards.
• Motivate and manage front-of-house and kitchen teams to achieve KPIs in sales, cost, and customer satisfaction.
• Implement SOPs for food quality, hygiene, service and customer experience.
• Recruit, onboard, train, and coach staff; develop supervisors into future managers.
• Manage inventory, ordering, and stock control with central kitchen and suppliers.

Skills

Leadership

Operations management

Team management

P&L understanding

Data analysis

Communication

English proficiency

Education

Diploma/ Degree in Hospitality or related field

Tools

POS systems

Inventory systems

Rostering software

Job description

Job Summary
Lead daily operations of a fast paced F&B outlet, driving food quality, service excellence, team performance, and profitability while supporting new initiatives and outlet openings.

Responsibilities

• Lead daily outlet operations to consistently deliver smooth, efficient service aligned with brand standards
• Motivate, roster, and manage front-of-house and kitchen teams to achieve KPIs in sales, customer satisfaction, food cost, and labour cost
• Implement and enforce SOPs for food quality, hygiene, service, and customer experience to maintain high standards
• Recruit, onboard, train, and coach staff while developing supervisors and shift leads into future managers
• Manage inventory, ordering, and stock control with central kitchen and suppliers to minimize wastage and avoid stock-outs
• Monitor outlet P&L, sales, and costs; analyze data to recommend revenue growth and cost control strategies
• Address customer feedback and complaints promptly and professionally to uphold brand reputation
• Ensure outlet compliance with SFA, NEA, fire safety, workplace safety, and HALAL requirements where applicable
• Conduct regular outlet audits and staff performance reviews; implement corrective actions as needed
• Support new menu rollouts, marketing campaigns, and outlet openings as required
• Act as a brand ambassador by exemplifying company values on the floor

Required competencies and certifications

• Minimum 5 years of F&B experience, including at least 2 years as an Outlet or Restaurant Manager
• Proven ability to meet sales and cost targets
• Strong leadership, communication, and people management skills with hands‑on involvement during peak hours
• Knowledge of food safety, hygiene, and inventory control practices
• Basic understanding of P&L management, rostering, and labour cost control
• Ability to work shifts, weekends, and public holidays as business needs demand
• Proficient in English to communicate effectively; Mandarin is advantageous for liaising with Mandarin‑speaking staff and suppliers

Preferred competencies and qualifications

• Diploma or Degree in Hospitality, F&B Management, Business Administration, or related field
• Food Safety Course Level 1 or Level 2 certification
• Experience using POS, inventory, or rostering systems
• Experience in outlet openings or managing multiple outlets