Area Manager (F&B)

Super Bean International Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Super Bean International Pte Ltd in Singapore seeks an experienced Sales & Operations Manager to lead and support multiple outlets. You will ensure food safety, quality, service, and cleanliness per SOPs, review key metrics, and act as liaison between HQ and outlets.

The role requires at least 8 years in operation management within a reputable F&B chain (5+ outlets). Diploma in business/marketing/management, strong MS Office skills, and proven people leadership are essential.

Qualifications

• Proven ability to lead and develop a diverse team.
• Strong communication skills with stakeholders at all levels.
• Proficiency in MS Office suite to prepare reports and presentations.

Responsibilities

• Lead and support multiple outlets to achieve company objectives.
• Ensure outlets adhere to food safety, quality, service and cleanliness per SOPs.
• Review outlets metrics and identify improvements for daily operations efficiency.
• Serve as liaison between HQ and outlets for clear directives.
• Oversee stock ordering, duty rosters, sales deposits and admin tasks.
• Address customer feedback and drive service recovery.
• Mentor and motivate outlet teams toward service excellence.
• Recruit and interview for new team members as needed.
• Identify training needs and opportunities for staff development.
• Foster a safe, inclusive work environment and address policy queries.
• Report on changes in the outlet trade environment.

Skills

People management

Communication

MS Excel

MS Word

MS PowerPoint

Education

Diploma in business/marketing/management

Tools

MS Office

Job description

Job Description

Sales & Operations:

• Lead and support outlets in executing company’s business objectives in your responsible area
• Lead team members to ensure outlets consistency in food safety / quality / service / cleanliness in accord to company SOP guidelines
• Review/analyze/report on area’s outlets key metrics to identify sales/operational issues and make suggestions on improvements on daily operations efficiency
• Key liaison officer between HQ and outlets in translating clear, precise, understandable information, objectives and directives to assigned team members
• Steward of daily operation tasks in ensuring outlet managers prompt and responsible submission of stock ordering, duty roasters, sales deposits and required administrative documents
• Act as first responder to customers feedbacks/complains and service recovery procedures
• Lead by example in championing and motivating outlets team member in delivering daily service excellence through coaching, mentoring and inspiring.
• Recruit & interviews in search for potential new team members
• Identify & recommend team members for trainings, developments and promotions
• Foster a positive, inclusive & conducive work safety environment for all
• Attend and address team members enquires on various company’s policies and their employment rights
• Report and updates on area’s outlets trade environment changes and findings
• Liaison with landlord on matters pertaining to outlet operations

Job Requirements

• Minimum 8 years operation management experiences in a reputable F&B chain store (5 outlets or more) with proven track records in retail F&B sales operation excellence. (Candidates with proven track records but less than 5 outlets experience might also be considered)
• Minimum diploma in business/marketing/management discipline from recognized education institutions
• Proficiency in MS excel, word and power-point are important
• Strong people handling skills
• Logical thinking, articulate and ability to communicate effectively with all stakeholders
• Determined drive to complete tasks on hand and ability to influence team members to follow
• Independent, resolved and willing to travel with a responsible attitude will place you at a favourable position