Senior Operations Executive (Havelock)

Seacare Manpower Services Pte Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Benefits offered by this job

Transport reimbursement

Job summary

Seacare Manpower Services Pte Ltd is seeking a capable administrator to provide operational support for application processing and related services. You will handle inquiries, explain requirements, and assist with online or counter applications, coordinating with teams to resolve system issues.

The role requires traveling to locations across Singapore with transport costs reimbursed; a 1-year duration. Strong communication and IT literacy are essential, with a proactive, team-oriented approach

Qualifications

• 3+ years relevant working experience.
• Strong customer service experience with members of the public and external stakeholders.
• Able to travel to different locations across Singapore for work duties; transport expenses reimbursable.
• Good verbal and written communication skills.
• Able to work under pressure, independently and as part of a team.
• Self-motivated, resourceful and able to resolve issues effectively.
• Proficient in IT systems and related applications.

Responsibilities

• Provide operational support for application processing and administrative services.
• Attend to enquiries, explain application requirements and assist with processing of applications submitted online or over the counter.
• Coordinate with internal teams and technical support personnel to resolve system issues and service requests.
• Arrange delivery of official documents to relevant parties and track delivery status to ensure timely completion.
• Support process improvements and updates to standard operating procedures.
• Coordinate with relevant stakeholders and external agencies on case-related matters.

Skills

Customer service

Verbal communication

Written communication

IT systems

Teamwork

Travel readiness

Tools

IT systems

Job description

Job Responsibilities

• Provide operational support for application processing and administrative services.
• Attend to enquiries, explain application requirements and assist with the processing of applications submitted online or over the counter.
• Coordinate with internal teams and technical support personnel to resolve system issues and service requests.
• Arrange the delivery of official documents to relevant parties and track delivery status to ensure timely completion.
• Support process improvements and updates to standard operating procedures.
• Coordinate with relevant stakeholders and external agencies on case-related matters.

Job Requirements

• At least 3 years of relevant working experience.
• Strong customer service experience with members of the public and external stakeholders.
• Able to travel to different locations across Singapore for work-related duties, with transport expenses reimbursable.
• Good verbal and written communication skills.
• Able to work under pressure, independently and as part of a team.
• Self-motivated, resourceful and able to resolve issues effectively.
• Proficient in IT systems and related applications

Duration/Working Hours

1 year (Immediate)

Mon to Thu : 8.30 am to 6.00 pm

Fri : 8.30 am to 5.30 pm

Sat : 8.30 am to 1.00 pm (rostered on average twice a month, off-in-lieu will be granted)

** We regret to inform only shortlisted candidate will be notified.