Customer Service Agent (Havelock)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Customer Service Agent to handle inbound and outbound calls, delivering clear information and resolving inquiries. You will follow scripts, maintain high service standards, and escalate complex issues when needed.

The role requires strong communication skills, patience, and the ability to keep data accurate in the CRM system. Training is provided, with a focus on customer satisfaction in a fast-paced environment.

Qualifications

• Minimum GCE A-level / Diploma or equivalent.
• Singaporean only.
• Prior call center or customer service experience is an advantage but training is provided.

Responsibilities

• Handle incoming calls promptly and professionally.
• Respond to customer enquiries regarding products, services, policies, or account information.
• Provide accurate information and guide customers through troubleshooting steps when needed.
• Escalate complex issues to relevant departments or supervisors.
• Record all customer interactions and details accurately in the system.
• Follow established workflows, scripts, and service standards.
• Ensure high levels of customer satisfaction and maintain a service-oriented approach.
• Perform follow-up calls when necessary to close cases or provide updates.
• Adhere to confidentiality, data protection, and company compliance standards.

Skills

Excellent verbal communication

Active listening

Customer service and problem-solving

Data entry accuracy

Calm under pressure

Positive and professional attitude

Education

GCE A-level / Diploma or equivalent

Job description

Role Overview

The Customer Service Agent is responsible for handling incoming/ outgoing customer calls, providing accurate information, resolving enquiries, and ensuring a positive customer experience. This role requires strong communication skills, patience, and the ability to manage customer concerns efficiently and professionally.

Key Responsibilities

• Handle incoming calls promptly and professionally.
• Respond to customer enquiries regarding products, services, policies, or account information.
• Provide accurate information and guide customers through troubleshooting steps when needed.
• Escalate complex issues to relevant departments or supervisors.
• Record all customer interactions and details accurately in the system.
• Follow established workflows, scripts, and service standards.
• Ensure high levels of customer satisfaction and maintain a service-oriented approach.
• Perform follow-up calls when necessary to close cases or provide updates.
• Adhere to confidentiality, data protection, and company compliance standards.

Job Requirements

• Minimum GCE "A" level /Diploma/Equivalent qualification.
• Singaporean only
• Prior call center or customer service experience is an advantage but not required (training provided).
• Strong communication skills; additional languages are a plus.
• Customer-focused, patient, and able to handle challenging conversations.
• Able to multitask and work in a fast-paced environment.
• Basic computer literacy and experience using customer service systems/CRM tools.

Key Skills

• Excellent verbal communication
• Active listening
• Customer service and problem‑solving
• Data entry accuracy
• Ability to stay calm under pressure
• Positive and professional attitude