Senior/Operations Coordinator

APlus Clean Solutions; Singapore; On-site; SGD 4,200 - 6,400; Full time

Job summary

APlus Clean Solutions in Singapore seeks an experienced Operations Administrator to lead the OA-Scheduling and OA-Logistics teams, ensuring daily output meets Senior OE standards. The role covers deployment, attendance, onboarding, and data control, with a strong emphasis on confidentiality and process discipline.

You will draft SOPs, maintain documentation, and coordinate cross-functional activities across site supervisors and admin staff, ensuring efficient site handovers and compliant

Qualifications

• 3–5 years of administrative or operations support experience.
• At least 1 year supervising or leading staff.
• Strong Excel (lookups, pivot tables) and Word.
• Experience with document control or SOP writing.
• Meticulous, organised, and able to handle confidential information.

Responsibilities

• Manage OA-Scheduling and OA-Logistics with daily prioritisation and cross-cover rota; ensure output passes to Senior OE.
• Oversee daily manpower deployment sheets; coordinate same-day relief and communicate with Senior OE.
• Maintain cleaner database (permits, passes, dormitory, insurance) with expiry alerts; prepare MOM documents and onboarding checklists.
• Draft/drive SOPs under Senior OE guidance; maintain master SOP file and ensure confidential handling of information.

Skills

Team leadership

Excel (lookups, pivot tables)

Word

Administration

Document control

SOP writing

Education

Diploma in Business Administration, Operations Management or HR

Tools

Document management software

SOP drafting tools

Job description

Key responsibilities

1. Team leadership

• Assign and prioritise daily work for OA-Scheduling and OA-Logistics, and keep a cross-cover rota so every task has a backup.
• Check the team's output daily before it goes to the Senior OE.
• Act as the bridge between the Senior OE, site supervisors and the admin team.

2. Deployment and attendance administration

• Submit the daily manpower deployment sheet to the Senior OE for approval by the agreed cut-off.
• Execute pre-approved same-day relief and inform the Senior OE.
• Compile attendance, MC, AL, no-show and overtime records, and highlight sites without a cleaner or needing relief.
• Track lateness and warning-letter records and flag repeat cases.
• Prepare data packs for hiring, termination and re-deployment decisions.

3. Manpower and compliance administration

• Maintain the cleaner database (Work Permit expiry, passport, security pass, dormitory, insurance) with alerts at 60 and 30 days before expiry.
• Prepare MOM documents: levy, IPA, insurance and the onboarding checklist for new cleaners.
• Handle onboarding and offboarding administration, and keep records of transfers, resignations and new deployments.
• Keep employee and client information confidential.
• Ensure/apply PTW is available before job commencement.

4. SOP and documentation control

• Draft/drive SOPs under the Senior OE's guidance, following the standards set by Corporate. Daily cleaning: retail, office, toilet. Support: chemical handling, machine use, key handling, MC/no-show process, site handover/takeover.
• Maintain the master SOP file

Diploma in Business Administration, Operations

Management, HR or a related field

• 3–5 years of administrative or operations support experience
• At least 1 year supervising or leading staff
• Strong Excel (lookups, pivot tables) and Word
• Experience with document control or SOP writing
• Meticulous, organised, and able to handle confidential information