Senior/Operations Coordinator

aplus clean solutions pte. ltd.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

aplus clean solutions pte. ltd. is seeking an experienced operations administrator to lead OA-Scheduling and OA-Logistics, ensuring backups and daily quality checks before escalation to the Senior OE.

You will manage deployment, attendance, and compliance, plus onboarding/offboarding and SOP documentation, collaborating with site supervisors and the admin team to maintain confidential records.

Qualifications

• Diploma in Business Administration, Operations Management, HR or related field.
• 3–5 years of administrative or operations support experience.
• At least 1 year supervising or leading staff.
• Strong Excel (lookups, pivot tables) and Word.
• Experience with document control or SOP writing.
• Meticulous, organised, and able to handle confidential information.

Responsibilities

• Lead and prioritise daily work for OA-Scheduling and OA-Logistics; maintain cross-cover rota.
• Oversee deployment sheets, attendance, MC, AL, no-show and overtime records and advise on relief needs.
• Maintain cleaner database with alerts; manage onboarding/offboarding and confidentiality.
• Draft and drive SOPs and maintain the master SOP file with corporate standards.

Skills

Team leadership

Admin support

Excel

Word

Document control

SOP writing

Confidentiality

Detail orientation

Education

Diploma in Business Administration, Operations Management or HR

Tools

SOP management tools

Job description

Key responsibilities

• Team leadership
  • Assign and prioritise daily work for OA-Scheduling and OA-Logistics, and keep a cross-cover rota so every task has a backup.
  • Check the team's output daily before it goes to the Senior OE.
  • Act as the bridge between the Senior OE, site supervisors and the admin team.
• Deployment and attendance administration
  • Submit the daily manpower deployment sheet to the Senior OE for approval by the agreed cut-off.
  • Execute pre-approved same-day relief and inform the Senior OE.
  • Compile attendance, MC, AL, no-show and overtime records, and highlight sites without a cleaner or needing relief.
  • Track lateness and warning-letter records and flag repeat cases.
  • Prepare data packs for hiring, termination and re-deployment decisions.
• Manpower and compliance administration
  • Maintain the cleaner database (Work Permit expiry, passport, security pass, dormitory, insurance) with alerts at 60 and 30 days before expiry.
  • Prepare MOM documents: levy, IPA, insurance and the onboarding checklist for new cleaners.
  • Handle onboarding and offboarding administration, and keep records of transfers, resignations and new deployments.
  • Keep employee and client information confidential.
  • Ensure/apply PTW is available before job commencement.
• SOP and documentation control
  • Draft/drive SOPs under the Senior OE's guidance, following the standards set by Corporate. Daily cleaning: retail, office, toilet. Support: chemical handling, machine use, key handling, MC/no-show process, site handover/takeover.
  • Maintain the master SOP file.

Qualifications and Experience

• Diploma in Business Administration, Operations Management, HR or a related field
• 3–5 years of administrative or operations support experience
• At least 1 year supervising or leading staff
• Strong Excel (lookups, pivot tables) and Word
• Experience with document control or SOP writing
• Meticulous, organised, and able to handle confidential information