Supervisor, Operations

KARSS MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

KARSS MANAGEMENT SERVICES PTE. LTD. seeks a proactive Supervisor, Operations in Singapore to oversee daily tasks, manage manpower, and uphold housekeeping standards across shifts. This role connects on-ground staff with management for smooth task execution and clear communication.

You will drive quality control, train new staff, and ensure timely completion of duties while actively supporting on-site operations and shift leadership. Strong organizational and hands-on leadership are essential.

Qualifications

• Strong organizational and planning abilities.
• Proven supervisory or leadership experience in events.
• Excellent communication and coordination skills.
• Ability to lead teams and take-charge during shifts.
• Detail-oriented with a focus on quality control.
• Willingness to be hands-on and support operational tasks directly.
• Added advantage: Forklift Licence.

Responsibilities

• Oversee completion of operational tasks and ensure proper handover procedures.
• Actively participate in tasks when required to support team performance.
• Monitor daily workflows to maintain efficiency and timeliness.
• Ensure accountability of staff during assigned shifts and train new staff.
• Lead shift debriefs to review performance and address issues.
• Maintain housekeeping standards and ensure items are stored properly.
• Support QC checks on-site and resolve gaps in service delivery.
• Act as liaison between OIC and Duty Manager and provide timely updates.
• Assist in salary payout processes and handle ad-hoc assignments.

Skills

Strong organizational and planning

Supervisory or leadership experience

Communication and coordination

Lead teams during shifts

Detail-oriented with QC

Hands-on operational tasks

Forklift Licence

Job description

ROLE OVERVIEW:

The Supervisor, Operations is responsible for overseeing daily operationalactivities, ensuring manpower accountability, maintaining housekeepingstandards, and upholding quality control. This role serves as a key linkbetween on-ground staff and management, ensuring smooth execution of tasks andeffective communication across teams.

KEY RESPONSIBILITIES:

Task Management

• Oversee completion of operational tasks and ensure proper handover procedures.
• Actively participate in tasks when required to support team performance.
• Monitor daily workflows to maintain efficiency and timeliness.

Manpower Management

• Ensure accountability of staff during assigned shifts.
• Conduct training and onboarding for new staff members.
• Lead shift debriefs to review performance and address issues.

Housekeeping & Facility Standards

• Ensure all items are returned to storage after use.
• Oversee clearing of used linens and maintenance of cleanliness.
• Share handover photos in the designated group chat for documentation.
• Step in to assist with housekeeping tasks when necessary.

Quality Control

• Ensure operational processes meet established QC standards.
• Identify and resolve gaps in service delivery.
• Personally verify and support QC checks on-site.

Coordination & Communication

• Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues.
• Provide timely updates and escal ... ???

Administrative Support

• Assist in salary pay-out processes.
• Handle ad-hoc assignments as directed by management.

Performance Metrics (KPIs)

Area Key Metrics

Task Management

• - 100% completion of assigned tasks within shift
• - Accuracy of handovers

Manpower

• - Staff punctuality and attendance rate
• - Training completion for new hires
• - Quality of shift debriefs

Housekeeping

• - Storage compliance (all items returned)
• - Linen clearance turnaround time
• - Accuracy of photo documentation

Quality Control

• - QC compliance rate (e.g., % of tasks meeting standards)
• - Number of issues resolved on shift

Coordination

• - Timeliness of communication with OIC/Duty Manager
• - Resolution rate of ground issues

Administration

• - Accuracy of salary pay-out assistance
• - Timely completion of ad-hoc assignments

Qualifications & Skills

• Strong organizational and planning abilities.
• Proven supervisory or leadership experience in events.
• Excellent communication and coordination skills.
• Ability to lead teams and take-charge during shifts.
• Detail-oriented with a focus on quality control.
• Willingness to be hands-on and support operational tasks directly.

Added advantage: Forklift Licence