Senior Operational Excellence Analyst

DELIVERY HERO APAC PTE. LIMITED; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

Delivery Hero APAC PTE. LIMITED seeks an experienced operations professional to own an end-to-end process across 11 markets, defining standards, SOPs and targets. You will measure metrics, diagnose root causes from store data, and translate improvements into scalable actions for country teams.

Responsibilities include designing repeatable improvements, auditing adoption, and collaborating with product and data to build dashboards and tooling. 25% travel may be required.

Qualifications

• 7+ years in operations, process improvement, supply chain or consulting.
• Strong analytics: SQL or advanced Excel and BI tools.
• Structured problem-solving — Lean, Six Sigma or equivalent. Certification is a plus, not a requirement.
• A track record of improvements that were measured and that lasted after you moved on.
• Comfortable on a store floor. Most of the answer is there, not in a dashboard.
• Influence without authority, across markets and cultures. Clear written and spoken English.
• Willing to travel roughly 25%.

Responsibilities

• Own a process domain across 11 markets, including its operating standard, SOPs and targets.
• Translate that standard into something a store can execute on a shift and a country can audit.
• Measure domain metrics inside the regional framework: definition, source, frequency, target and a named owner in every market.
• Work store-level data to find root cause, not to restate the headline.
• Design repeatable, quantifiable improvements — layout and walk paths, slotting, batching, cycle counts, shift planning.
• Deploy through the countries by working with country ops heads and in-store leads; verify adoption via audits.
• Shape the tools by defining needs from product and data — dashboards, not-found logging, handover verification.

Skills

SQL

Excel

BI tools

Lean Six Sigma

Stakeholder influence

English

Tools

BI dashboards

WMS

Job description

About the role
You own one operational process end to end across the whole region — not one country, and not one project. You define how that process should run in a dark store, prove it with data, and drive it into every store in the region through the country teams. This is a diagnosis-and-design role: the measure of success is a standard that holds in every market, not a report.

Key Responsibilities:

Own a process domain across 11 markets

• Own one domain — inventory and availability, or fulfilment and performance — including its operating standard, SOPs and targets.
• Translate that standard into something a store can execute on a shift and a country can audit.

Measure and diagnose

• Own your domain's metrics inside the regional framework: definition, source, frequency, target and a named owner in every market.
• Work store-level data to find root cause, not to restate the headline. Splitting order cycle time into accept / pick / pack, or stockouts into operations versus system, is the job.
• Turn a headline number — defect rate, stockout rate, cycle time, cost per order — into a specific, fixable cause with an owner.

Benchmark and design the improvement

• Set what "good" looks like from inside (our own fastest-performing stores) and outside (other dark-store and quick-commerce operators).
• Design repeatable, quantifiable improvements — layout and walk paths, slotting, batching, cycle counts, shelf-life and rotation, shift planning, rider handover — and pilot before you scale.

Deploy through the countries

• Work through country ops heads and their in-store and fulfilment leads. Run process clinics, support rollout, and verify adoption through audit rather than self-reporting.
• Run a regular review rhythm with your assigned markets and track commitments to closure.

Shape the tools

• Define what your process needs from product and data — picker performance dashboards, not-found logging, handover verification, capacity-aware ordering, shift planning — and prioritise it with Product.

What success looks like in 12 months

• Your domain's metrics are defined, live and owned in all 11 markets.
• At least one headline metric has moved, and you can show why.
• The standard holds without you in the room, evidenced by audit scores.

Qualifications

• 7+ years in operations, process improvement, supply chain or consulting. Quick commerce, grocery retail, e-commerce fulfilment or warehouse operations preferred.
• Strong analytics: SQL or advanced Excel and BI tools. You build the model and defend it.
• Structured problem-solving — Lean, Six Sigma or equivalent. Certification is a plus, not a requirement.
• A track record of improvements that were measured and that lasted after you moved on.
• Comfortable on a store floor. Most of the answer is there, not in a dashboard.
• Influence without authority, across markets and cultures. Clear written and spoken English.
• Willing to travel roughly 25%.

Nice to have: dark store or micro-fulfilment experience; WMS or inventory systems.