Senior Operational Excellence Analyst

Delivery Hero; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

Delivery Hero's foodpanda arm is seeking a senior operations leader to own end-to-end regional processes across 11 markets. You will define standards, drive audits, and implement improvements from the store floor to national rollouts. The role emphasizes data-driven diagnosis, cross-market influence, and scalable process design.

You will work with country ops heads to rollout pilots, measure impact, and ensure sustained adoption. Willingness to travel ~25% is expected across markets.

Qualifications

• 7+ years in operations, process improvement, supply chain or consulting.
• Strong analytics: SQL or advanced Excel and BI tools.
• Structured problem-solving — Lean, Six Sigma or equivalent. Certification is a plus, not a requirement.
• A track record of improvements that were measured and lasting.
• Comfortable on a store floor and able to influence across markets and cultures.

Responsibilities

• Own a process domain across 11 markets, including its operating standard, SOPs and targets.
• Translate standards into actionable steps for stores to execute on shifts and for countries to audit.
• Define and own domain metrics, sources, frequency, targets, and owners in every market.
• Diagnose root causes from store-level data and assign accountable owners.
• Design repeatable, quantifiable improvements and pilot before scaling.
• Collaborate with country ops heads to rollout and verify adoption through audits.

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Ref ID:JR0088542

About the role

You own one operational process end to end across the whole region — not one country, and not one project. You define how that process should run in a dark store, prove it with data, and drive it into every store in the region through the country teams. This is a diagnosis-and-design role: the measure of success is a standard that holds in every market, not a report.

Key Responsibilities:

Own a process domain across 11 markets

• Own one domain — inventory and availability, or fulfilment and performance — including its operating standard, SOPs and targets.
• Translate that standard into something a store can execute on a shift and a country can audit.

Measure and diagnose

• Own your domain's metrics inside the regional framework: definition, source, frequency, target and a named owner in every market.
• Work store-level data to find root cause, not to restate the headline. Splitting order cycle time into accept / pick / pack, or stockouts into operations versus system, is the job.
• Turn a headline number — defect rate, stockout rate, cycle time, cost per order — into a specific, fixable cause with an owner.

Benchmark and design the improvement

• Set what "good" looks like from inside (our own fastest-performing stores) and outside (other dark-store and quick-commerce operators).
• Design repeatable, quantifiable improvements — layout and walk paths, slotting, batching, cycle counts, shelf-life and rotation, shift planning, rider handover — and pilot before you scale.

Deploy through the countries

• Work through country ops heads and their in-store and fulfilment leads. Run process clinics, support rollout, and verify adoption through audit rather than self-reporting.
• Run a regular review rhythm with your assigned markets and track commitments to closure.

Shape the tools

• Define what your process needs from product and data — picker performance dashboards, not-found logging, handover verification, capacity-aware ordering, shift planning — and prioritise it with Product.

What success looks like in 12 months

• Your domain's metrics are defined, live and owned in all 11 markets.
• At least one headline metric has moved, and you can show why.
• The standard holds without you in the room, evidenced by audit scores.

• 7+ years in operations, process improvement, supply chain or consulting. Quick commerce, grocery retail, e-commerce fulfilment or warehouse operations preferred.
• Strong analytics: SQL or advanced Excel and BI tools. You build the model and defend it.
• Structured problem-solving — Lean, Six Sigma or equivalent. Certification is a plus, not a requirement.
• A track record of improvements that were measured and that lasted after you moved on.
• Comfortable on a store floor. Most of the answer is there, not in a dashboard.
• Influence without authority, across markets and cultures. Clear written and spoken English.
• Willing to travel roughly 25%.

Nice to have:

dark store or micro-fulfilment experience; WMS or inventory systems.