Senior Operational Excellence Analyst

Deliveryhero; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Delivery Hero is seeking a senior operations professional to own an end-to-end process domain across 11 markets. You will define and standardize how the process runs in a dark store, prove it with data, and drive adoption through country teams.

This role focuses on a regional standard, not a single country or project. You will own one domain (inventory/availability or fulfilment/performance) with its SOPs and targets, translate them into shift actions and audits, and measure outcomes across

Qualifications

• 7+ years in operations, process improvement, supply chain or consulting.
• Strong analytics: SQL or advanced Excel and BI tools.
• Structured problem-solving - Lean, Six Sigma or equivalent.
• A track record of improvements that were measured and lasted.
• Comfortable on a store floor; insights often reside beyond dashboards.
• Influence without authority across markets and cultures; clear written and spoken English.
• Willing to travel roughly 25%.

Responsibilities

• Own a process domain across 11 markets and define how it should run in a dark store.
• Own one domain (inventory/availability or fulfilment/performance) with its SOPs and targets.
• Translate standards into store actions and country audits.
• Measure, diagnose, and own the domain's metrics within the regional framework.
• Analyze store-level data to identify root causes and drive fixes with ownership.
• Benchmark against internal and external best practices; design repeatable improvements.
• Collaborate with Product to define dashboards and data needs; prioritise with data teams.
• Deploy across countries through country ops heads, clinics, rollout support and audits.

Skills

Analytics

SQL

BI tools

Problem solving

Stakeholder influence

English proficiency

Travel 25%

Education

Lean Six Sigma certification

Tools

SQL

Excel

BI tools

Job description

About the role

You own one operational process end to end across the whole region - not one country, and not one project. You define how that process should run in a dark store, prove it with data, and drive it into every store in the region through the country teams. This is a diagnosis-and-design role: the measure of success is a standard that holds in every market, not a report.

Key Responsibilities

• Own a process domain across 11 markets
• Own one domain - inventory and availability, or fulfilment and performance - including its operating standard, SOPs and targets.
• Translate that standard into something a store can execute on a shift and a country can audit.
• Measure and diagnose
• Own your domain's metrics inside the regional framework: definition, source, frequency, target and a named owner in every market.
• Work store-level data to find root cause, not to restate the headline. Splitting order cycle time into accept / pick / pack, or stockouts into operations versus system, is the job.
• Turn a headline number - defect rate, stockout rate, cycle time, cost per order - into a specific, fixable cause with an owner.
• Benchmark and design the improvement
• Set what "good" looks like from inside (our own fastest-performing stores) and outside (other dark-store and quick-commerce operators).
• Design repeatable, quantifiable improvements - layout and walk paths, slotting, batching, cycle counts, shelf-life and rotation, shift planning, rider handover - and pilot before you scale.
• Deploy through the countries
• Work through country ops heads and their in-store and fulfilment leads. Run process clinics, support rollout, and verify adoption through audit rather than self-reporting.
• Run a regular review rhythm with your assigned markets and track commitments to closure.
• Shape the tools
• Define what your process needs from product and data - picker performance dashboards, not-found logging, handover verification, capacity-aware ordering, shift planning - and prioritise it with Product.

What success looks like in 12 months

• Your domain's metrics are defined, live and owned in all 11 markets.
• At least one headline metric has moved, and you can show why.
• The standard holds without you in the room, evidenced by audit scores.

Requirements

• 7+ years in operations, process improvement, supply chain or consulting. Quick commerce, grocery retail, e-commerce fulfilment or warehouse operations preferred.
• Strong analytics: SQL or advanced Excel and BI tools.
• Structured problem-solving - Lean, Six Sigma or equivalent. Certification is a plus, not a requirement.
• A track record of improvements that were measured and that lasted after you moved on.
• Comfortable on a store floor. Most of the answer is there, not in a dashboard.
• Influence without authority, across markets and cultures. Clear written and spoken English.
• Willing to travel roughly 25%.
• Nice to have: dark store or micro-fulfilment experience; WMS or inventory systems .