Senior Operational Excellence Analyst

FOODPANDA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

FOODPANDA SINGAPORE PTE. LTD. seeks an operations leader to own a regional process domain end-to-end across 11 markets, defining how that process runs in a dark store and driving it through country teams with data-backed persuasion.

You will diagnose performance, set clear standards, and design repeatable improvements in inventory, fulfilment, and analytics. Travel ~25% and collaborate with Ops heads, product, and data teams to ensure audit-able adoption.

Qualifications

• 7+ years in operations, process improvement, supply chain or consulting.
• Strong analytics: SQL or BI tools.
• Lean Six Sigma certification is a plus.
• Willingness to travel ~25%.

Responsibilities

• Own a process domain across 11 markets.
• Translate the standard into SOPs and targets for stores and auditors.
• Diagnose performance and identify root causes with defined owners.
• Benchmark and design repeatable improvements in layout, batching, and planning.
• Deploy changes through country ops heads and audit adoption.
• Shape tools with product and data needs and prioritize accordingly.

Skills

Process design

Regional operations

Data analysis

Stakeholder management

English proficiency

Job description

About the opportunity

About the role

You own one operational process end to end across the whole region — not one country, and not one project. You define how that process should run in a dark store, prove it with data, and drive it into every store in the region through the country teams. This is a diagnosis-and-design role: the measure of success is a standard that holds in every market, not a report.

Key Responsibilities:

Own a process domain across 11 markets

• Own one domain — inventory and availability, or fulfilment and performance — including its operating standard, SOPs and targets.
• Translate that standard into something a store can execute on a shift and a country can audit.

Measure and diagnose

• Own your domain's metrics inside the regional framework: definition, source, frequency, target and a named owner in every market.
• Work store-level data to find root cause, not to restate the headline. Splitting order cycle time into accept / pick / pack, or stockouts into operations versus system, is the job.
• Turn a headline number — defect rate, stockout rate, cycle time, cost per order — into a specific, fixable cause with an owner.

Benchmark and design the improvement

• Set what "good" looks like from inside (our own fastest-performing stores) and outside (other dark-store and quick-commerce operators).
• Design repeatable, quantifiable improvements — layout and walk paths, slotting, batching, cycle counts, shelf-life and rotation, shift planning, rider handover — and pilot before you scale.

Deploy through the countries

• Work through country ops heads and their in-store and fulfilment leads. Run process clinics, support rollout, and verify adoption through audit rather than self-reporting.
• Run a regular review rhythm with your assigned markets and track commitments to closure.

Shape the tools

• Define what your process needs from product and data — picker performance dashboards, not-found logging, handover verification, capacity-aware ordering, shift planning — and prioritise it with Product.

What success looks like in 12 months

• Your domain's metrics are defined, live and owned in all 11 markets.
• At least one headline metric has moved, and you can show why.
• The standard holds without you in the room, evidenced by audit scores.

What you need to be successful

• 7+ years in operations, process improvement, supply chain or consulting. Quick commerce, grocery retail, e-commerce fulfilment or warehouse operations preferred.
• Strong analytics: SQL or advanced Excel and BI tools. You build the model and defend it.
• Structured problem-solving — Lean, Six Sigma or equivalent. Certification is a plus, not a requirement.
• A track record of improvements that were measured and that lasted after you moved on.
• Comfortable on a store floor. Most of the answer is there, not in a dashboard.
• Influence without authority, across markets and cultures. Clear written and spoken English.
• Willing to travel roughly 25%.

Nice to have:

dark store or micro-fulfilment experience; WMS or inventory systems.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.