Sales Operations Specialist (Global)

Omnishelf; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Remote/Hybrid position

Team learning opportunities

Growing retail brand

Job summary

OmniShelf seeks a detail-oriented Sales Operations Specialist to support the commercial team and drive operational efficiency across the organization.

The role focuses on CRM processes, reporting, task coordination, and supporting the CTO with initiatives impacting sales and business operations. Ideal candidates are tech-savvy, organized, and capable of coordinating across departments.

Qualifications

• Bachelor’s degree or equivalent in business/ops/marketing
• 2+ years in Sales Operations, Business Operations, or similar
• Strong organizational and project coordination skills
• Experience using CRM systems such as HubSpot or Salesforce
• Proficiency with Excel/GSuite and collaboration tools
• Excellent written and verbal communication
• Ability to work independently and manage multiple priorities
• Experience in startup/fast-paced tech environments
• Familiarity with SaaS or B2B sales operations
• Experience supporting leadership or cross-functional teams
• Knowledge of workflow automation and operational tools

Responsibilities

• Support and optimize end-to-end sales workflows and operational processes
• Maintain accurate sales pipeline tracking and forecasting
• Monitor sales KPIs and prepare regular performance reports
• Improve sales efficiency through process automation and operational improvements
• Ensure CRM data accuracy and sales activity tracking
• Generate weekly and monthly reports for sales performance and pipeline visibility
• Build dashboards and reporting structures for commercial leadership
• Coordinate internal projects between technical and commercial departments
• Organize meetings, workflows, and internal communication for cross-functional initiatives

Skills

Strong organizational skills

Project coordination

CRM systems experience

Excel/GSuite proficiency

Clear communication

Independent worker

Startup/fast-paced environment

SaaS/B2B ops familiarity

Cross-functional collaboration

Education

Bachelor’s degree in Business, Operations, Marketing, or related field

Tools

HubSpot

Salesforce

Excel/GSuite

Job description

About OmniShelf: OmniShelf empowers small-format retailers (Convenience, Liquor, Petrol Stations, Health & Beauty) with real-time store intelligence via our AI and Computer Vision platform. Store teams use standard mobile devices to instantly scan shelves, detect stock-outs, improve planogram compliance, and boost sales. Our unique edge computing approach processes data 100% offline directly on the device (scanning, analysis, reporting, task creation), ensuring fast, reliable store automation without cloud dependency or downtime. We provide actionable insights to store employees and managers to drive efficiency and growth for retailers often underserved by complex tech to ensure “Right Product. Right Shelf. Every Time.”

About The Role:
We are seeking a highly organized and proactive Sales Operations Specialist to support our commercial team and help improve operational efficiency across the organization. This role will play a key part in managing sales operations, CRM processes, reporting, internal coordination, and supporting the CTO in organizing initiatives that impact the sales team and business operations.

The ideal candidate is detail-oriented, tech-savvy, analytical, and capable of coordinating across departments to ensure smooth execution of commercial and operational activities.

Key Responsibilities:

• Sales Operations & Process Management
  
• Support and optimize end-to-end sales workflows and operational processes
  
• Maintain accurate sales pipeline tracking and forecasting
  
• Monitor sales KPIs and prepare regular performance reports
  
• Improve sales efficiency through process automation and operational improvements
  
• Ensure CRM data accuracy and sales activity tracking
  
• CRM & Reporting
  
• Manage and maintain CRM systems (HubSpot, Salesforce, or similar)
  
• Generate weekly and monthly reports for sales performance and pipeline visibility
  
• Analyze sales data and provide actionable insights to management
  
• Support lead management and sales follow-up processes
  
• Build dashboards and reporting structures for commercial leadership
  
• Executive & CTO Operational Support
  
• Support the CTO in organizing operational initiatives related to the sales and commercial teams
  
• Coordinate internal projects between technical and commercial departments
  
• Help manage task tracking, documentation, timelines, and follow-ups
  
• Assist in aligning product, technology, and sales operations
  
• Organize meetings, workflows, and internal communication for cross-functional initiatives
  
• Cross-functional Coordination
  
• Work closely with Sales, Marketing, Product, and Tech teams
  
• Assist with onboarding and operational support for new sales team members
  
• Help improve communication and collaboration between departments
  
• Support strategic operational projects and internal process improvements
  

Requirements

Must Haves:

Bachelor’s degree in Business, Operations, Marketing, or related field

2+ years experience in Sales Operations, Business Operations, or similar role

Strong organizational and project coordination skills

Experience using CRM systems such as HubSpot or Salesforce

Proficiency in variation of project/admin related tools: Excel/GSuite (GSheets,Slides,GDocs), Slack, etc.

Strong communication and stakeholder management abilities

Ability to work independently and manage multiple priorities

Experience in startup or fast-paced technology environments

Familiarity with SaaS or B2B sales operations

Experience supporting leadership or cross-functional teams

Knowledge of workflow automation and operational tools

• Remote/Hybrid position
  
• Team that you can learn a lot from
  
• Brand that is about to conquer the Retail world
  
• Opportunity to be part of a story worth telling