Store Operations Specialist (e-Commerce)

RAZER (ASIA-PACIFIC) PTE. LTD.; Singapore; Vor Ort; SGD 70.000 - 110.000; Vollzeit

Zusammenfassung

RAZER (ASIA-PACIFIC) PTE. LTD. is seeking an experienced E-commerce Operations professional to manage and optimize end-to-end operations across 40 markets.

You will drive SOP improvements, automate workflows, and lead AI-powered enhancements while partnering with Sales Specialists on data-driven merchandising to maximize conversion and revenue. The role oversees product data governance, site enhancements, cross-functional projects, and digital transformation initiatives, ensuring compliance and

Qualifikationen

• Bachelor’s degree in Business, E-Commerce, Marketing, Information Systems, or related field.
• 1+ years of experience in e-commerce, digital operations, or online merchandising.
• Experience managing multi-market or global e-commerce environments.
• Strong understanding of website architecture, UX principles, and conversion optimization.
• Strong project management and stakeholder management skills.
• Experience with CMS and e-commerce platforms (Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus.
• Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.).
• Basic knowledge of HTML, CSS, and JavaScript is advantageous.
• Strong communication, problem-solving, and leadership skills.

Aufgaben

• Manage, oversee, and optimize e-commerce operations across 40 countries, ensuring consistency, compliance, and localization excellence.
• Define and improve operational SOPs, workflows, and governance frameworks.
• Identify operational gaps and implement scalable process improvements.
• Drive automation, personalization, and AI-powered improvements.
• Lead end-to-end product lifecycle management.
• Partner with eCommerce Sales Specialist to develop data-driven merchandising strategies to maximize conversion, AOV, and revenue.
• Ensure accurate product data, pricing, taxonomy, and content governance.
• Drive site-wide improvements, feature enhancements, and digital transformation initiatives.
• Manage project timelines, stakeholder alignment, and risk mitigation.
• Serve as the SME for e-commerce operations.
• Oversee escalated customer feedback and operational issues.
• Optimize user journeys and customer satisfaction across markets.
• Stay current with e-commerce best practices, industry trends, and emerging technologies.
• Perform other duties as assigned.

Kenntnisse

Project management

Stakeholder management

Leadership

Communication

Analytical thinking

UX understanding

Data analysis

Conversion optimization

Ausbildung

Bachelor’s degree in Business or related field

Tools

Salesforce Commerce Cloud

SAP Commerce Cloud

Shopify

Magento

Google Analytics

Looker

Power BI

Jobbeschreibung

Job Responsibilities :

This role manages and optimizes end-to-end e-commerce operations across 40 global markets, ensuring consistency, compliance, and localization. It drives SOP improvements, workflow automation, and AI adoption while partnering with eCommerce Sales Specialists on data-driven merchandising to maximize conversion and revenue. The role also oversees product data governance, site enhancements, cross-functional projects, escalations, and digital transformation initiatives.

Essential Duties and Responsibilities

• Manage, oversee, and optimize e-commerce operations across 40 countries, ensuring consistency, compliance, and localization excellence.
• Define and improve operational SOPs, workflows, and governance frameworks
• Identify operational gaps and implement scalable process improvements
• Drive automation, personalization, and AI-powered improvements.
• Lead end-to-end product lifecycle management
• Partner with eCommerce Sales Specialist to develop data-driven merchandising strategies to maximize conversion, AOV, and revenue
• Ensure accurate product data, pricing, taxonomy, and content governance
• Drive site-wide improvements, feature enhancements, and digital transformation initiatives
• Manage project timelines, stakeholder alignment, and risk mitigation
• Serve as the Subject Matter Expert (SME) for e-commerce operations.
• Oversee escalated customer feedback and operational issues.
• Optimize user journeys and customer satisfaction across markets.
• Stay current with e-commerce best practices, industry trends, and emerging technologies.
• Perform other duties as assigned.

Pre-Requisites :

Requirements

• Bachelor’s Degree in Business, E-Commerce, Marketing, Information Systems, or related field
• 1+ years of experience in e-commerce, digital operations, or online merchandising
• Experience managing multi-market or global e-commerce environments
• Strong understanding of website architecture, UX principles, and conversion optimization
• Strong project management and stakeholder management skills
• Experience with CMS and e-commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus.
• Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.)
• Basic knowledge of HTML, CSS, and JavaScript is advantageous
• Strong communication, problem-solving, and leadership skills