Senior Network Security Engineer — Incident Response & Automation

INFINITE COMPUTER SOLUTIONS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services provider in Singapore is seeking a skilled professional to manage operational tasks, resolve escalated incidents, and enhance client service. The role demands strong problem-solving abilities and the capability to work effectively under pressure, alongside a relevant IT bachelor’s degree and certifications. The candidate should be proactive in identifying issues and optimizing processes, ensuring excellent client experiences throughout their journey. This position offers opportunities for career growth through various certification pathways.

Qualifications

• Bachelor’s degree or equivalent qualification in IT/Computing required.
• Relevant certifications in service area are beneficial.
• Advanced technical certifications like CCIE or CISSP are a plus.

Responsibilities

• Manage operational tasks to resolve escalated incidents within SLAs.
• Provide fourth level support for escalated issues.
• Track and document change implementation.

Skills

Communication across cultures

Project planning

Positive outlook

Ability to work under pressure

Active listening

Client-focused mindset

Change management proficiency

Client service orientation

Education

Bachelor's degree in IT/Computing

Certifications relevant to services

Tools

Fortinet

Trend Micro

F5

CCIE

CCNP in Security

PCNSE certification

CISSP

Job description

A technology services provider in Singapore is seeking a skilled professional to manage operational tasks, resolve escalated incidents, and enhance client service. The role demands strong problem-solving abilities and the capability to work effectively under pressure, alongside a relevant IT bachelor’s degree and certifications. The candidate should be proactive in identifying issues and optimizing processes, ensuring excellent client experiences throughout their journey. This position offers opportunities for career growth through various certification pathways.