Senior Membership Operations & Automation Consultant

Institute of Singapore Chartered Accountants; Singapore; On-site; SGD 52,000 - 85,000; Full time

Job summary

The Institute of Singapore Chartered Accountants (ISCA) is seeking a Consultant/Senior Consultant to advance its 2026 ambition by delivering high-quality member experiences and streamlined operations across the membership cycle.

From membership administration to CPE compliance and engagement events, the role blends everyday processing with technology-driven enhancements, including AI and automation to scale services for members and organisational growth.

Qualifications

• Diploma or degree in business, finance, data analytics, statistics, accountancy or related field.
• 3 to 5 years of relevant experience with high-volume processing and reporting.
• Experience with CRM, membership systems, payment records or audit records.
• Experience supporting compliance checks, reconciliation, reporting or committee papers.
• Exposure to professional bodies or membership organisations is advantageous.
• Strong Excel skills: data analysis, reconciliation, pivot tables, lookups.

Responsibilities

• Serve as the main contact point with ACRA on Public Accountant registration and cancellation status.
• Follow up with members on Public Accountant status and maintain CRM updates.
• Consolidate and report monthly movements of Public Accountants for agenda papers.
• Process top-up payments where applicable.
• Support pre-renewal preparation and bulk renewal coordination.
• Review reports during renewal to identify duplicates and payment issues; escalate as needed.
• Assist in renewal calls and respond to member feedback.
• Support reporting such as renewal statistics and reconciliation of membership numbers.

Skills

Analytical mindset

Attention to detail

Communication skills

Problem solving

Education

Diploma/Degree in Business, Finance, Data Analytics, Statistics, Accountancy or a related discipline

Tools

CRM systems

Membership systems

Payment records

Audit records

Job description

The Institute of Singapore Chartered Accountants (ISCA) is seeking a Consultant/Senior Consultant to advance its 2026 ambition by delivering high-quality member experiences and streamlined operations across the membership cycle.

From membership administration to CPE compliance and engagement events, the role blends everyday processing with technology-driven enhancements, including AI and automation to scale services for members and organisational growth.