Senior Membership Operations & Automation Consultant

Institute of Singapore Chartered Accountants (ISCA); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Institute of Singapore Chartered Accountants (ISCA) is seeking a Consultant/Senior Consultant to support our 2026 ambition by delivering high-quality member experience and operational innovation across the membership cycle. You will handle membership administration, renewal processing, and CPE compliance while leveraging AI and automation to streamline operations.

Key responsibilities include acting as the main contact with ACRA on Public Accountant registrations, processing payments, and

Qualifications

• Diploma/Degree in Business, Finance, Data Analytics, Statistics, Accountancy or related field.
• 3–5 years of relevant experience in high-volume processing, reporting and follow-ups.
• Experience with CRM, membership systems, payment records, audit records or structured datasets is a plus.
• Experience supporting compliance checks, reconciliation, reporting, documentation or committee papers is useful.
• Strong proficiency in Excel: data analysis, reconciliation, pivot tables, formulas and lookups.

Responsibilities

• Membership Administration: act as main contact with ACRA on Public Accountant registration and cancellation matters.
• Membership Renewal and Reinstatement Administration: assist in pre-renewal prep, bulk renewal coordination, and monitor payments.
• Financial Assistant Application Processing and Reporting: validate eligibility and review supporting documents; manage case follow-ups.
• CPE Compliance and Audit Support: manage CPE administration, audits, and improve workflows through automation.
• Payment Processing, Refunds, Reporting and Data Analysis: support payment processing, generate reports for forecast and audit.
• Frontline Service, Member Events and Operational Support: handle member inquiries, assist events, and maintain records for renewal outreach.

Skills

Attention to detail

Analytical mindset

Communication skills

High-volume processing

Education

Diploma/Degree in Business, Finance, Data Analytics, Statistics, Accountancy

Tools

Microsoft Excel

CRM systems

Data analytics tools

Job description

Institute of Singapore Chartered Accountants (ISCA) is seeking a Consultant/Senior Consultant to support our 2026 ambition by delivering high-quality member experience and operational innovation across the membership cycle. You will handle membership administration, renewal processing, and CPE compliance while leveraging AI and automation to streamline operations.

Key responsibilities include acting as the main contact with ACRA on Public Accountant registrations, processing payments, and