Senior Executive, Membership

Singapore Institute of Directors; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Singapore Institute of Directors is hiring a Senior Executive in Membership to enhance member engagement and support administration. This role involves managing inquiries, maintaining membership databases, and coordinating events. The ideal candidate holds a diploma or degree in Business or related fields, has 2-3 years of experience in membership or customer service, and possesses strong interpersonal and communication skills. Familiarity with CRM software and a team-oriented mindset are essential. The role is based in Singapore.

Qualifications

• Minimum 2-3 years of experience in membership services or customer service.
• Experience preferably in a fast-paced or hospitality-related environment.
• Comfortable with interacting with C-level executives and board directors.

Responsibilities

• Act as the first point of contact for members, handling inquiries.
• Process new memberships and maintain database integrity.
• Assist with telemarketing and outreach for recruitment and renewals.
• Manage mentor/mentee administration on the SID Mentoring Platform.
• Assist in organizing member events and networking sessions.
• Generate regular reports for management regarding membership.
• Build and maintain strong relationships with members.

Skills

Interpersonal Skills

Communication Skills

CRM Software Proficiency

Microsoft Office Suite Proficiency

Organizational Skills

Teamwork

Independence

Education

Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field

Job description

Organisation: Singapore Institute of Directors
Job Title: Senior Executive, Membership
Department: Membership

Position Overview

This role focuses on member engagement, administration, and event coordination within a professional association or membership-based organization. The position requires balancing front-line service with backend database management, while also supporting recruitment, retention, and mentoring initiatives.

Key Responsibilities

• Member Management & Service: Act as the first point of contact for members, handling inquiries via phone, email, and in-person promptly and professionally.
• Administration & Database Management: Process new memberships, renewals; maintain and update the membership database to ensure data integrity.
• Retention & Recruitment: Assist with telemarketing, roadshows, and outreach to recruit new members and renew existing ones.
• SID Mentoring Platform Management Manage mentor/mentee administration, feedback, system enhancements and advisory panel.
• Event Coordination: Assist in organizing member events and networking sessions to boost engagement.
• Reporting: Generate regular reports for management regarding membership/mentoring numbers, engagement, and renewals.
• Relationship Building: Build and maintain strong relationships with members to improve loyalty and satisfaction.

Key Requirements

• Education: Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience: 2-3 years of experience in membership services, customer service, preferably within a fast-paced or hospitality-related environment.
• Skills:
  • Strong interpersonal and communication skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Comfortable with interacting with C-level executives and board directors