Senior Manager, Ticketing Fees & Data Strategy

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Land Transport Authority (LTA) Singapore invites a seasoned leader to head the Ticketing Fees & Data team, shaping sustainable ticketing service fees and turning transit data into actionable insights for a commuter-centric system.

You will develop transparent charging frameworks, oversee commercial agreements with public transport operators, and drive data governance, dashboards and policy-aligned decisions.

Qualifications

• Knowledge in economics, finance, accounting, business, data analytics or engineering.
• 10+ years of relevant experience with policy, commercial or contract management, financial analysis, data analytics or public transport operations; supervisory experience essential.
• Strong commercial and financial acumen to evaluate charging models, costs, service fees, contracts and value-for-money considerations.
• Excellent written, presentation, negotiation and stakeholder-management skills, with confidence engaging senior management and external partners.

Responsibilities

• Lead the Ticketing Fees & Data team and set its work priorities, capability-development plans and performance outcomes.
• Develop and review the ticketing services charging framework to achieve transparency, cost effectiveness, value for money and long-term financial sustainability.
• Lead commercial and contract management with Public Transport Operators, transit service providers and other partners, including the development of service fees, funding principles, service levels and performance requirements.
• Oversee the preparation and negotiation of approval papers, agreements and recommendations for senior management, ensuring that financial, operational, commuter and implementation impacts are properly assessed.
• Establish robust governance over ticketing fees, cost allocation, fare revenue reporting, settlement, apportionment and reconciliation, and drive timely resolution of discrepancies and control gaps.
• Lead the use of transit and financial data to identify trends, monitor service performance, support policy and investment decisions, and generate actionable insights for a commuter-centric ticketing system.
• Develop management dashboards, analytical frameworks and data-quality controls, and promote effective data stewardship and responsible data use.
• Drive cross-functional projects to enhance ticketing operations and services and introduce new payment modes, working closely with policy, finance, technology, operators and service providers.
• Manage key risks, audits and compliance matters relating to ticketing fees, contracts and data, and ensure that mitigation and follow-up actions are completed.
• Build trusted relationships across the public transport ecosystem and represent the division at management and stakeholder forums.

Skills

economics

finance

accounting

business

data analytics

engineering

Job description

Land Transport Authority (LTA) Singapore invites a seasoned leader to head the Ticketing Fees & Data team, shaping sustainable ticketing service fees and turning transit data into actionable insights for a commuter-centric system.

You will develop transparent charging frameworks, oversee commercial agreements with public transport operators, and drive data governance, dashboards and policy-aligned decisions.