[LTA-PT] SENIOR MANAGER, TICKETING FEES & DATA

LTA Land Transport Authority; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

LTA Land Transport Authority in Singapore is seeking a senior leader to shape sustainable ticketing service fees and turn transit data into actionable insights. You will lead the Ticketing Fees & Data team and set priorities, capability-development plans and performance outcomes.

Develop and review the charging framework to achieve transparency, cost-effectiveness and value for money. You will oversee commercial management with Public Transport Operators, partners, and stakeholders, ensuring

Qualifications

• 10+ years in policy, commercial or contract management.
• Strong data analytics and financial acumen for decision-making.
• Excellent stakeholder management and negotiation skills.

Responsibilities

• Lead the Ticketing Fees & Data team and set its priorities and performance outcomes.
• Develop and review the ticketing services charging framework for transparency and cost-effectiveness.
• Oversee commercial and contract management with Public Transit Operators and partners.
• Prepare and negotiate approval papers, agreements and recommendations for senior management.
• Establish governance over ticketing fees, cost allocation, and fare revenue reporting.
• Develop dashboards, analytical frameworks and data-quality controls.

Skills

Economics/Finance

Data Analytics

Policy/Contract Management

Stakeholder Management

Tools

BI tools

Job description

What the role is

Lead the team responsible for shaping sustainable ticketing service fees and turning transit data into actionable insights. Join us to lead the development of transparent and cost-effective ticketing charging frameworks, oversee key commercial agreements and use data to support a reliable, commuter-centric and future-ready public transport ticketing system.

What you will be working on

Lead the Ticketing Fees & Data team and set its work priorities, capability-development plans and performance outcomes. Develop and review the ticketing services charging framework to achieve transparency, cost effectiveness, value for money and long-term financial sustainability. Lead commercial and contract management with Public Transport Operators, transit service providers and other partners, including the development of service fees, funding principles, service levels and performance requirements. Oversee the preparation and negotiation of approval papers, agreements and recommendations for senior management, ensuring that financial, operational, commuter and implementation impacts are properly assessed. Establish robust governance over ticketing fees, cost allocation, fare revenue reporting, settlement, apportionment and reconciliation, and drive timely resolution of discrepancies and control gaps. Lead the use of transit and financial data to identify trends, monitor service performance, support policy and investment decisions, and generate actionable insights for a commuter‑centric ticketing system. Develop management dashboards, analytical frameworks and data-quality controls, and promote effective data stewardship and responsible data use. Drive cross-functional projects to enhance ticketing operations and services and introduce new payment modes, working closely with policy, finance, technology, operators and service providers. Manage key risks, audits and compliance matters relating to ticketing fees, contracts and data, and ensure that mitigation and follow-up actions are completed. Build trusted relationships across the public transport ecosystem and represent the division at management and stakeholder forums.

What we are looking for

Knowledge in economics, finance, accounting, business, data analytics or engineering. At least 10 years of relevant experience, with a strong track record in policy, commercial or contract management, financial analysis, data analytics or public transport operations; supervisory experience is essential. Strong commercial and financial acumen, with the ability to evaluate charging models, costs, service fees, contracts and value-for-money considerations. Strong analytical ability and experience translating complex operational and financial data into clear insights and practical recommendations for senior management. Experience in data governance, business intelligence or visualisation tools would be an advantage. Excellent written, presentation, negotiation and stakeholder‑management skills, with confidence in engaging senior management and external partners. A strategic, meticulous and adaptable leader who develops staff, exercises sound judgement and delivers quality outcomes under tight timelines. As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.