Senior Manager, Commercial Systems & Digital Transformation

Changi Airports International Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Changi Airports International Pte Ltd is seeking an experienced technology leader to join the Commercial Systems team. You will oversee key platforms supporting our airport's commercial and retail operations, including LMS, POS, digital screens, and related applications.

You will collaborate with business partners and tech teams to deliver reliable systems, drive digitalisation, and shape the strategy and roadmap for the portfolio. Senior Manager level may apply for broader leadership.

Qualifications

• Degree in Information Technology, Information Systems, Computer Science, Software Engineering or related discipline.
• At least 5 years of experience in enterprise system management, commercial/retail systems, or technology leadership.
• Experience managing business-critical systems across projects, operations, vendors, and tech transformations.
• Strong knowledge of enterprise architecture, system integration, cloud/SaaS, IT service management, and risk management.
• Excellent stakeholder management and cross-domain collaboration skills.
• Experience with retail technologies such as POS systems and lease management is advantageous.
• Certifications such as PMP, ITIL, PRINCE2, Scrum Master, AWS/Azure, TOGAF or cybersecurity certifications are a plus.

Responsibilities

• Manage delivery, operations and lifecycle of Commercial Systems to ensure reliability, security and effectiveness.
• Partner with business stakeholders to identify process improvements, automation, digitalisation and data-driven solutions.
• Lead system implementations, enhancements and tech refresh initiatives across teams, partners and vendors.
• Ensure governance, resilience, service management and cyber/risk controls.
• For Senior Manager level, lead the Commercial Systems team and shape long-term strategy and roadmap.

Skills

Leadership

Stakeholder management

Communication

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree in Information Technology

Tools

PMP

ITIL

AWS

Azure

TOGAF

Scrum Master

Job description

Changi Airports International Pte Ltd is seeking an experienced technology leader to join the Commercial Systems team. You will oversee key platforms supporting our airport's commercial and retail operations, including LMS, POS, digital screens, and related applications.

You will collaborate with business partners and tech teams to deliver reliable systems, drive digitalisation, and shape the strategy and roadmap for the portfolio. Senior Manager level may apply for broader leadership.