Senior Manager, Employee Digital Experience & IT Services

Changi Airports International Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Changi Airports International Pte Ltd in Singapore seeks a Manager/Senior Manager for Employee Digital Experience to lead End User Computing, Digital Workplace Technologies, and Cybersecurity for employee systems. The role ensures a seamless digital experience that boosts productivity and innovation while aligning with enterprise standards.

You will drive IT service management, modernise workplace platforms, and collaborate with cross-functional teams.

Qualifications

• Degree required in IT/CS/Engineering.
• 10–15 years in IT leadership roles.
• ITIL certification preferred.
• Strong leadership and communication.

Responsibilities

• Lead and manage service excellence in End User Computing and Digital Workplace.
• Mature IT Service Management capabilities incl. Incident, Problem, Change.
• Drive technology modernisation across workplace computing and networks.
• Partner with stakeholders to align capabilities with priorities.
• Ensure cybersecurity compliance and governance.
• Coach and develop internal and outsourced teams.

Skills

Leadership

Stakeholder management

Communication

Problem-solving

ITIL

ITSM

Digital Workplace

Cybersecurity awareness

Team coaching

Vendor management

Education

Degree in IT/CS/Engineering

Tools

ITSM tools

Cloud services

Endpoint management

Collaboration platforms

Cybersecurity tools

Job description

Changi Airports International Pte Ltd in Singapore seeks a Manager/Senior Manager for Employee Digital Experience to lead End User Computing, Digital Workplace Technologies, and Cybersecurity for employee systems. The role ensures a seamless digital experience that boosts productivity and innovation while aligning with enterprise standards.

You will drive IT service management, modernise workplace platforms, and collaborate with cross-functional teams.