Assistant Manager / Manager, Commercial Systems

Changi Airports International Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Changi Airports International Pte Ltd is seeking a technically capable and business‑oriented professional to manage and enhance systems supporting the airport's commercial business. You will balance day‑to‑day system ownership with technology refresh initiatives, collaborating with stakeholders and vendors.

Lead initiatives for Lease Management and POS platforms, translate business needs into tech solutions, and drive end‑to‑end system enhancements and integrations to improve efficiency and

Qualifications

• Degree in Information Technology, Information Systems, Computer Science, Software Engineering or a related discipline.
• 3–5 years of relevant enterprise IT experience; more senior candidates possible for Manager role.
• Familiarity with IT service management, system implementation, cloud, APIs and integrations.
• Certifications such as ITIL, PMP, PRINCE2, Scrum Master, AWS, Azure or cybersecurity are advantageous.
• Strong bridging of business and technology perspectives.

Responsibilities

• Lead enhancement, operations and governance of commercial platforms (Lease Management, POS, and related apps).
• Partner with business users to translate needs into technology solutions.
• Drive projects from concept to implementation, including procurement, testing and deployment.
• Manage integrations across enterprise platforms for data flow and reporting accuracy.
• Ensure systems are reliable, secure, and compliant with governance and cybersecurity.
• Manage vendors and service providers, including budgets and performance.
• Stay abreast of emerging technologies to enhance business efficiency.

Skills

Project management

Vendor management

Analytical skills

Problem-solving

Education

Degree in Information Technology, Information Systems, Computer Science, Software Engineering or a related discipline

Job description

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Requisition ID: 7142

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Permanent

Description: We are looking for a curious, technically competent, and business-oriented professional to manage and enhance systems that support Changi Airport's commercial business.

In this role, you will balance day-to-day system ownership with the delivery of enhancements and technology refresh initiatives. Working closely with business stakeholders, technology teams and vendors, you will help ensure our commercial systems remain effective today while shaping how they evolve for tomorrow.

Key Responsibilities:

• Lead the enhancement, operations and governance of commercial platforms, including the Lease Management System, Point of Sale (POS) System, and related applications.
• Partner business users to understand needs, identify improvement opportunities and translate requirements into effective technology solutions.
• Drive system projects from concept to implementation, including requirements gathering, procurement, vendor management, testing, deployment, and post-implementation support.
• Manage system integrations and interfaces across enterprise platforms to ensure seamless data flow, system interoperability, reporting accuracy, and operational efficiency.
• Ensure systems are reliable, secure and compliant with governance, data, and cybersecurity requirements.
• Manage vendors and service providers, including budget, contract management and service performance to ensure high levels of service delivery.
• Stay abreast of emerging technologies and recommend solutions that support business innovation and efficiency.

Requirements

• Degree in Information Technology, Information Systems, Computer Science, Software Engineering or a related discipline.
• At least 3-5 years of relevant experience in enterprise application management, retail technology, systems integration, or related IT domains. More senior applicants will be considered for the Manager role.
• Strong interest in digital transformation and the ability to bridge business and technology conversations.
• Familiarity with IT service management, system implementation, application support, cloud platforms, APIs and system integrations.
• Strong project management, vendor/stakeholder management, analytical and problem-solving skills.
• Ability to thrive in a dynamic environment and manage multiple priorities effectively.
• Professional certifications such as ITIL, PMP, PRINCE2, Scrum Master, AWS, Azure, or relevant cybersecurity certifications will be advantageous