Senior Luxury Retail Training Leader (SEAO)

LVMH; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CELINE is seeking a Senior Training Manager to define the training needs of SEAO retail teams, design and deliver programs to elevate skills, knowledge and service quality across the region. You will partner with HQ and local stores to align training with business priorities and store performance.

You will lead the yearly training roadmap, develop in-person and virtual sessions on brand knowledge, selling ceremony and CRM, and manage budgets while coaching teams and selecting external suppliers

Qualifications

• 10 years’ training experience in retail or fashion industry, preferably in luxury.
• Experience in facilitating both technical and soft skill training.
• Candidates who are Certified Trainers will be advantageous.

Responsibilities

• Define yearly training roadmap for SEAO region, aligning with HQ guidelines and strategic priorities.
• Design, develop and deliver in-person and virtual training programs on brand knowledge, collections and selling ceremony.
• Deliver training with local adaptation for new store openings, product knowledge, CRM, selling skills and regional workshops.
• Conduct induction with new joiners and collaborate with Store Managers for smooth onboarding.
• Prepare and localise training materials for programs.
• Conduct post-training follow-ups to ensure effectiveness and reinforce application of skills.
• In-store coaching to Retail teams to uphold client service standards and meet objectives.
• Identify training needs of local markets and implement interventions to achieve business goals.
• Propose, plan and manage annual training budget and monitor expenses.
• Collaborate with Central for global training initiatives and programs.
• Select and manage external training suppliers when necessary.
• Plan and implement projects to support retail learning (e.g., recognition programs, teambuilding).

Skills

Training delivery

Coaching

Facilitation

Budget management

Presentation skills

Education

Bachelor’s Degree or above

Tools

MS Office (Excel, PowerPoint)

Job description

CELINE is seeking a Senior Training Manager to define the training needs of SEAO retail teams, design and deliver programs to elevate skills, knowledge and service quality across the region. You will partner with HQ and local stores to align training with business priorities and store performance.

You will lead the yearly training roadmap, develop in-person and virtual sessions on brand knowledge, selling ceremony and CRM, and manage budgets while coaching teams and selecting external suppliers