Senior Retail Training Manager, SEAO

Celine; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CELINE is seeking a Senior Training Manager to shape the SEAO region's training roadmap in line with HQ priorities and drive high-standard service across stores. You will design and deliver brand, product, and selling skills programs, while localizing content for regional needs and new store openings.

You will lead onboarding, mentoring, and coaching, partnering with central teams and external suppliers to execute engaging learning initiatives that elevate client experience in luxury retail.

Qualifications

• Bachelor’s Degree or above.
• 10 years’ training experience in retail or fashion industry, preferably luxury.
• Experience in facilitating both technical and soft skill training.
• Certified Trainers advantageous.

Responsibilities

• Define yearly training roadmap for SEAO region aligned with HQ priorities.
• Design, develop and deliver in-person and virtual training programs on brand knowledge and selling ceremony.
• Localize training to support store teams, including onboarding and product knowledge.
• Conduct induction for new joiners with Store Managers to ensure smooth onboarding.
• Prepare and localise training materials for programs.
• Plan and manage annual training budget and monitor expenses.
• Collaborate with Central on global training initiatives and manage external suppliers.

Skills

Training delivery

Coaching

Presentation skills

Communication skills

Budget planning

Education

Bachelor’s Degree+

Tools

MS Office

Excel

PowerPoint

Job description

As the Senior Training Manager, you will define the training needs of the retail teams for SEAO region based on business needs, design, implement and deliver store training interventions to elevate the skills, knowledge and competencies of our store teams. You will partner with retail teams to increase business performance, client satisfaction and ensure excellent service quality standards across SEAO region.

Your impact

• Define yearly training roadmap for SEAO region, in line with HQ guidelines & strategic priorities, building a long-term vision for team growth & development
• Design, develop and deliver effective in-person and virtual training programs relating to brand knowledge, collections and selling ceremony
• Deliver training programs with local adaptation to support the needs of the retail teams, not limited to new store openings, product knowledge, CRM, selling skills training, local & regional workshops.
• Conduct induction with new joiners and work with Store Managers to ensure smooth onboarding journey
• Prepare and localise training materials necessary for the respective training programs
• Conduct follow-ups post training with participants to ensure effectiveness of the program and reinforce the application of skills learnt in training activities
• Conduct in-store coaching to Retail team to ensure high standards of client service and knowledge to support them to meet their objectives
• Identify training needs of the local markets and implement training interventions to support retail teams to achieve their business goals
• Propose, plan and manage annual training budget and monitor its expenses
• Work closely with Central for the implementation of global training initiatives & programs
• Select and manage external training suppliers to carry out defined training programs where necessary
• Plan and implement projects to support retail learning e.g. retail recognition programs, store teambuilding, etc.

keys for success

Education:

• Bachelor’s Degree or above

Experience:

• 10 years’ training experience in retail or fashion industry, preferably in luxury
• Experience in facilitating both technical and soft skill training
• Candidates who are Certified Trainers will be advantageous
• Passion to develop, motivate and help others achieve performance goals
• Strong business acumen with field coaching experience in luxury retail industry
• Good understanding of retail and strong client service mindset
• Energetic and pays attention to details
• Excellent planning, presentation and communication skills
• Self-motivated with a positive attitude
• Creative and able to think out of the box
• Strong MS Office skills (especially Excel & Powerpoint)
• Knowledge of and ease with digital learning platforms

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.