SEAO Regional Retail Training Lead

LVMH Fashion Group Southeast Asia and Oceania; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

LVMH Fashion Group Southeast Asia and Oceania is seeking a Retail Training Manager to shape the learning strategy for the SEAO region. You will define the yearly training roadmap, design and deliver in-person and virtual programs on brand knowledge, collections, selling ceremony, and client service standards.

Partner with retail teams and Central teams to tailor content, conduct inductions, coaching, localised materials, and manage the training budget.

Qualifications

• Bachelor’s Degree or above.
• Min. 8 years’ training experience in retail or fashion, preferably luxury.
• Experience in facilitating both technical and soft skill training.
• Certified Trainers advantageous.
• Passion to develop, motivate and help others achieve goals.
• Strong business acumen with field coaching in luxury retail.
• Good understanding of retail and client service mindset.
• Excellent planning, presentation and communication skills.

Responsibilities

• Define yearly training roadmap for SEAO region aligned with HQ guidelines.
• Design, develop and deliver in-person and virtual training on brand knowledge, collections and selling ceremony.
• Deliver localised training for new store openings, CRM, selling skills and regional workshops.
• Conduct induction and onboarding with store managers.
• Prepare and localise training materials for programs.
• Follow up post-training to reinforce skill application.
• Conduct in-store coaching to ensure high service standards.
• Identify local market training needs and implement interventions.
• Plan and manage annual training budget and monitor expenses.
• Collaborate with Central for global training initiatives and select external suppliers.
• Plan projects to support retail learning (teambuilding, recognition, etc.).

Skills

Training delivery

Soft skills training

Coaching & feedback

Education

Bachelor’s degree or above

Job description

LVMH Fashion Group Southeast Asia and Oceania is seeking a Retail Training Manager to shape the learning strategy for the SEAO region. You will define the yearly training roadmap, design and deliver in-person and virtual programs on brand knowledge, collections, selling ceremony, and client service standards.

Partner with retail teams and Central teams to tailor content, conduct inductions, coaching, localised materials, and manage the training budget.