Senior L3 Application Support Analyst (Production & RCA)

NEWTONE CONSULTING PTE. LTD.; Singapore; On-site; SGD 85,000 - 120,000; Full time

Job summary

NEWTONE CONSULTING PTE. LTD. seeks a Level 3 Application Support Analyst to support production apps across Front, Middle, and Back Office within Supply Chain Finance.

You will bridge Level 2 support and development teams, drive incident resolution, RCA, and change management in a high-availability banking environment. Responsibilities include collaborating with analysts, BA, and developers to propose fixes, prioritizing tickets with stakeholders, and guiding automated improvements.

Qualifications

• Graduate degree in IT or Computer Science or related field.
• Strong ability to bridge business/operations and IT and to perform functional analysis.
• Experience with large-scale web apps, APIs and REST integrations.
• Familiarity with XML, SWIFT, EDIFACT, ISO20022 data formats.

Responsibilities

• Support Level 2 teams to identify root causes of production issues and propose fixes.
• Collaborate with BA, technical support and development for RCA and fix proposals.
• Prioritize problem tickets with product owners and scope releases.
• Analyze incident patterns to implement permanent solutions and reduce recurrence.
• Identify opportunities to automate repetitive manual tasks.
• Monitor application performance and coordinate with Level 2 teams on optimization.
• Support production releases and post-go-live monitoring and validation.
• Perform complex data fixes following Change Management processes.
• Ensure compliance with policies and security standards.
• Contribute to technical design reviews and solution design for new requirements.

Skills

Bridging business IT

Analytical thinking

Stakeholder collaboration

Problem solving

Functional analysis

Education

Graduate IT/CS degree

Tools

ServiceNow

SharePoint

JIRA

Oracle SQL

Unix/Linux

Crontab/Autosys/Quartz

WebSphere/WebLogic

Spring/Spring Boot

Angular/Bootstrap

Job description

NEWTONE CONSULTING PTE. LTD. seeks a Level 3 Application Support Analyst to support production apps across Front, Middle, and Back Office within Supply Chain Finance.

You will bridge Level 2 support and development teams, drive incident resolution, RCA, and change management in a high-availability banking environment. Responsibilities include collaborating with analysts, BA, and developers to propose fixes, prioritizing tickets with stakeholders, and guiding automated improvements.