Dynamics CRM Production Support Analyst (L2/L3)

A-IT SOFTWARE SERVICES PTE LTD

Singapore

On-site

SGD 50,000 - 84,000

Full time

14 days+

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Benefits offered by this job

Annual Leave

Medical Insurance

Bonuses

Job summary

A-IT SOFTWARE SERVICES PTE LTD is seeking an experienced Production Support Analyst for a 12-month banking IT role in Singapore. You will maintain Microsoft Dynamics CRM channel applications, handle incidents end-to-end, and collaborate with support and development teams to keep services highly available.

The role targets a hands-on L2/L3 support professional who enjoys problem solving and process automation in a high-availability banking environment.

Qualifications

At least 5 years in Banking IT production support.
Strong hands-on production support experience with Microsoft Dynamics CRM.

Responsibilities

Provide first-class production support to Channels business stakeholders.
Manage availability, incidents, problems and capacity for the applications in scope.
Analyse, respond to and resolve incidents, problems and user queries within SLA.
Lead incident communications, including SLA breaches and major incidents, across the team, management and department.
Drive technical remediation in line with agreed non-functional requirements.
Show continual service improvement by automating processes and tasks.
Make sure key processes and procedures are followed, and help define standards.
Explain complex technical issues to business users in simple, clear language.
Share knowledge and coaching to build team capability and good knowledge management practices.
Work closely with 1st and 3rd level support and development teams to resolve issues quickly.