Senior Key Accounts Manager – Global Sales & Growth

Feishu; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Feishu in Singapore seeks a seasoned Client Relationship Manager to develop and maintain trust-based relationships with key clients in the colocation sector. You will be the main point of contact, addressing client needs with professionalism and proactive issue resolution.

You will drive account growth by identifying upsell opportunities, collaborating with sales and technical teams, and managing contracts and SLAs.

Qualifications

• Diploma in business, engineering, or a related field; 7+ years of equivalent experience.
• Oversee global accounts for at least 3 years.
• Proficient in forecasting and pipeline management.
• Excellent persuasion and negotiation abilities.
• Strong time management and ability to work under pressure.
• Excellent communication across all organizational levels.
• Demonstrates leadership and executive presence with C-levels.

Responsibilities

• Develop and maintain strong client relationships in the colocation industry.
• Main point of contact for assigned clients; address needs and inquiries promptly.
• Regularly assess client satisfaction and proactively resolve issues.
• Lead day-to-day interactions with accounts in portfolio.
• Identify opportunities for upselling and cross-selling services.
• Collaborate with sales and technical teams to tailor solutions.
• Create account plans to maximize revenue and profitability.
• Hunt for new business within the portfolio; manage pipeline and forecast.
• Manage and negotiate contracts and SLAs; ensure compliance.
• Collaborate with cross-functional teams to meet client and company goals.
• Provide feedback to improve products and services.

Skills

Persuasion

Negotiation

Time management

Communication

Leadership

Executive presence

Education

Diploma or equivalent

Job description

Feishu in Singapore seeks a seasoned Client Relationship Manager to develop and maintain trust-based relationships with key clients in the colocation sector. You will be the main point of contact, addressing client needs with professionalism and proactive issue resolution.

You will drive account growth by identifying upsell opportunities, collaborating with sales and technical teams, and managing contracts and SLAs.