Customer Success & Operations Coordinator

Feishu; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Feishu is seeking a customer service/account coordination professional in Singapore to act as the main point of contact for customers before and after service delivery, coordinate requests, and prepare quotations and documentation.

You will collaborate with Operations, Finance, and Technical teams to support pricing, track requirements, and manage onboarding and renewals, ensuring accurate CRM records and proactive issue escalation.

Qualifications

• Diploma or Bachelor's Degree in Business, Engineering, Operations Management, Communications, or related discipline.
• Fresh graduates welcome to apply.
• 1–3 years of experience in customer service, sales support, account coordination, fulfilment, or administrative support.
• Strong communication and interpersonal skills with confidence to engage customers and internal stakeholders.
• Detail-oriented with strong organizational and multitasking abilities.
• Resourceful, proactive, and able to work independently in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for customers before and after service delivery.
• Coordinate customer requests and enquiries, ensuring timely responses and resolution.
• Support the preparation of RFQs, quotations, proposals, and customer documentation.
• Work with Operations, Finance, and Technical teams to support pricing and costing exercises.
• Track customer requirements and ensure commitments are communicated and delivered internally.
• Coordinate onboarding activities for new customers, including documentation, access requests, and service setup.
• Facilitate communication between customers and internal teams throughout the customer lifecycle.
• Support contract administration, service amendments, and renewal activities.
• Maintain accurate records of customer interactions, quotations, and fulfilment activities within CRM systems.
• Prepare customer reports, presentations, and meeting materials as required.
• Identify and escalation potential issues, risks, or service gaps to relevant stakeholders.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Multitasking

Proactive

Independent worker

Education

Bachelor's degree

Diploma

Tools

CRM systems

Job description

Feishu is seeking a customer service/account coordination professional in Singapore to act as the main point of contact for customers before and after service delivery, coordinate requests, and prepare quotations and documentation.

You will collaborate with Operations, Finance, and Technical teams to support pricing, track requirements, and manage onboarding and renewals, ensuring accurate CRM records and proactive issue escalation.