Manager, Sales Singapore Corporate function / Support - Sales

Feishu; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Feishu in Singapore seeks a seasoned Client Relationship Manager to develop and maintain trust-based relationships with key clients in the colocation sector. You will be the main point of contact, addressing client needs with professionalism and proactive issue resolution.

You will drive account growth by identifying upsell opportunities, collaborating with sales and technical teams, and managing contracts and SLAs.

Qualifications

• Diploma in business, engineering, or a related field; 7+ years of equivalent experience.
• Oversee global accounts for at least 3 years.
• Proficient in forecasting and pipeline management.
• Excellent persuasion and negotiation abilities.
• Strong time management and ability to work under pressure.
• Excellent communication across all organizational levels.
• Demonstrates leadership and executive presence with C-levels.

Responsibilities

• Develop and maintain strong client relationships in the colocation industry.
• Main point of contact for assigned clients; address needs and inquiries promptly.
• Regularly assess client satisfaction and proactively resolve issues.
• Lead day-to-day interactions with accounts in portfolio.
• Identify opportunities for upselling and cross-selling services.
• Collaborate with sales and technical teams to tailor solutions.
• Create account plans to maximize revenue and profitability.
• Hunt for new business within the portfolio; manage pipeline and forecast.
• Manage and negotiate contracts and SLAs; ensure compliance.
• Collaborate with cross-functional teams to meet client and company goals.
• Provide feedback to improve products and services.

Skills

Persuasion

Negotiation

Time management

Communication

Leadership

Executive presence

Education

Diploma or equivalent

Job description

Responsibilities

• Client Relationship Management: Develop and maintain strong, trust-based relationships with key clients in the colocation industry.
• Act as the main point of contact for assigned clients, addressing their needs, concerns, and inquiries promptly and professionally.
• Regularly assess client satisfaction and work proactively to resolve any issues or challenges they may face.
• Leads the day-to-day interaction with the accounts under the Manager's assigned portfolio.
• Account Growth and Development: Identify opportunities for upselling and cross-selling colocation services to existing clients.
• Collaborate with the sales and technical teams to develop customized solutions that align with client needs and objectives.
• Create and implement account plans to maximize revenue and profitability from key clients.
• Hunts for new business within the given portfolio.
• Manages a pipeline and forecast for the given portfolio.
• Contract Management: Manage and negotiate contracts and service level agreements (SLAs) with key clients.
• Ensure contract compliance and proactively address any deviations or discrepancies.
• Team Collaboration: Collaborate with cross-functional teams, including technical support, site managers, and finance, to meet client expectations and company goals.
• Provide feedback and insights to enhance product and service offerings.

Qualifications

• Min Diploma in business, engineering, or a related field and/or 7 years of equivalent experience in an equivalent role.
• Proven track record of overseeing global accounts for at least 3 years.
• Proficiency in the management of forecasts and pipelines.
• Outstanding abilities in persuasion and negotiation.
• Exceptional time management capabilities.
• Capacity to maintain composure under high-pressure situations, including conflicts and tight deadlines.
• Superior communication skills, enabling effective engagement with individuals at all organizational levels.
• Exudes leadership qualities and executive presence when interacting with C-level executives.