Senior IT Support & Network Engineer (1-Year Contract)

Swift Search Global Pte Ltd; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Swift Search Global Pte Ltd is seeking an IT Support professional to provide daily technical assistance to staff, manage desktops, laptops, and printers, and maintain network connectivity. You will administer Active Directory, assist with firewall security, and coordinate vendor support for IT equipment and services.

The role requires Windows OS and Microsoft 365 proficiency, plus basic networking knowledge. Strong troubleshooting, independence and good communication are essential.

Qualifications

• Diploma or degree in IT or related field preferred.
• Hands-on IT support, desktop support or system administration experience.
• Experience with Windows OS and Microsoft 365.
• Familiar with AD administration and access control.
• Basic networking knowledge: TCP/IP, DNS, DHCP, LAN, and Wi‑Fi.
• Experience with firewall administration and IT security practices.
• Experience with Sophos Firewall is a plus.
• Ability to coordinate with external vendors for equipment and maintenance.
• Strong troubleshooting and problem-solving abilities.
• Independent, service-oriented and good communication.

Responsibilities

• Provide daily IT support to employees and resolve hardware, software and connectivity issues.
• Troubleshoot and maintain desktops, laptops, printers, and other IT equipment.
• Support LAN, Wi-Fi, switches and network connectivity for office operations.
• Perform Active Directory user administration including password resets and access setup.
• Assist with firewall administration, network security and troubleshooting.
• Install, configure and deploy computers, software and peripherals.
• Provide support for Windows OS and Microsoft 365 applications.
• Coordinate with external IT vendors for purchases, repairs and maintenance.
• Maintain IT asset inventories, system records and documentation.
• Handle onboarding/offboarding IT setup and access arrangements.
• Monitor systems to identify issues and minimise disruptions.
• Escalate complex problems to proper support teams or vendors.
• Support other IT operations and infrastructure tasks as assigned.

Skills

Troubleshooting

Communication skills

Independent work

Customer service mindset

Education

Diploma or Degree in IT/CS/IS or related

Tools

Sophos Firewall

Microsoft 365

Active Directory

Job description

Swift Search Global Pte Ltd is seeking an IT Support professional to provide daily technical assistance to staff, manage desktops, laptops, and printers, and maintain network connectivity. You will administer Active Directory, assist with firewall security, and coordinate vendor support for IT equipment and services.

The role requires Windows OS and Microsoft 365 proficiency, plus basic networking knowledge. Strong troubleshooting, independence and good communication are essential.