IT Systems & Support Lead (Desktop, Network, Cloud)

Swift Search Global Pte Ltd; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Swift Search Global Pte Ltd is seeking an IT Specialist to deliver Level 1–2 support for desktops, laptops, mobile devices, and POS terminals across multiple sites. You will install and troubleshoot hardware and software, maintain LAN/WAN, VPNs, firewalls, and switches, and administer Microsoft 365 accounts with MFA.

The role includes Azure VMs, NAS storage, backups, patching, and cybersecurity tasks, plus coordinating with vendors and supporting Dynamics 365 BC implementations.

Qualifications

• Diploma or degree in IT-related field.
• 3 to 5 years in IT support or infrastructure.
• Hands-on with Windows desktops and peripherals.
• Strong Microsoft 365 administration knowledge.
• Solid networking knowledge: TCP/IP, DNS, DHCP, VLAN, Wi‑Fi, VPN.
• Experience with Azure, NAS and enterprise backup is a plus.
• Experience supporting POS, multi-location retail is a plus.
• Good troubleshooting, communication and documentation skills.
• Ability to work independently and coordinate with users and vendors.

Responsibilities

• Provide Level 1 and Level 2 IT support for desktops, laptops, mobile devices, printers, POS terminals and other peripherals.
• Install, configure and deploy end-user devices and troubleshoot hardware and software issues.
• Support and maintain LAN/WAN networks, Wi-Fi, VPN, firewalls, managed switches and internet connectivity.
• Troubleshoot network and connectivity issues across multiple locations.
• Administer Microsoft 365 user accounts, licences, mailboxes, permissions and MFA.
• Support Azure virtual machines and hybrid cloud environments.
• Manage NAS storage, user permissions, backups and recovery processes.
• Monitor backup health and perform restoration testing.
• Perform system patching, endpoint protection and basic cybersecurity administration.
• Provide technical support for POS systems and coordinate with vendors on troubleshooting and system enhancements.
• Assist with Microsoft Dynamics 365 Business Central implementation, testing and integrations.
• Maintain IT hardware/software inventories, licences, warranties and renewals.
• Coordinate with IT vendors and service providers.
• Maintain IT SOPs, network documentation and technical records.
• Support cybersecurity audits, vulnerability remediation and compliance requirements.

Skills

IT support

Network troubleshooting

Microsoft 365

Cybersecurity basics

Vendor coordination

Education

Diploma or Degree in IT/CS

Tools

Azure

NAS

Office 365 Admin

Dynamics 365 Business Central

Firewalls

Job description

Swift Search Global Pte Ltd is seeking an IT Specialist to deliver Level 1–2 support for desktops, laptops, mobile devices, and POS terminals across multiple sites. You will install and troubleshoot hardware and software, maintain LAN/WAN, VPNs, firewalls, and switches, and administer Microsoft 365 accounts with MFA.

The role includes Azure VMs, NAS storage, backups, patching, and cybersecurity tasks, plus coordinating with vendors and supporting Dynamics 365 BC implementations.