Senior IT Engineer - Network, AD & Helpdesk Expert

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking an IT Support professional in Singapore to provide day-to-day technical assistance across hardware, software, network, and IT infrastructure.

The role includes troubleshooting desktops, laptops, and printers, plus basic network issues and Sophos Firewall administration. You will manage Active Directory user accounts, permissions, and domain onboarding, assist with onboarding/offboarding, and coordinate with vendors for equipment purchases.

Qualifications

• Diploma or Degree in IT, CS, IS or related field.
• At least 3 years experience with Active Directory, networking, firewalls, and Windows environments.
• Strong networking fundamentals including TCP/IP, DHCP, DNS, LAN, Wi‑Fi.
• Experience with Sophos products is a plus.

Responsibilities

• Provide day-to-day IT support for hardware, software, network and general IT issues.
• Troubleshoot desktops, laptops, peripherals, and other office IT equipment.
• Perform basic network troubleshooting including LAN, Wi‑Fi, IP addressing and connectivity.
• Assist with the administration and troubleshooting of Sophos Firewall.
• Manage basic Active Directory tasks: creating/disabling accounts, password resets, access/permissions, domain additions.
• Install, configure and maintain office printers and network printers; coordinate with external vendors for IT purchases.
• Hardware replacement and repairs; warranty and support case handling; quotations and procurement.
• Assist with onboarding and offboarding of employees from an IT perspective.
• Maintain basic IT hardware/software inventory records; document IT systems and configurations.
• Escalate complex issues to senior IT staff or vendors when needed.

Skills

Networking fundamentals

Windows environment experience

Troubleshooting

Education

Diploma or Degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Active Directory

Firewalls

Sophos products

Job description

TRUST RECRUIT PTE. LTD. is seeking an IT Support professional in Singapore to provide day-to-day technical assistance across hardware, software, network, and IT infrastructure.

The role includes troubleshooting desktops, laptops, and printers, plus basic network issues and Sophos Firewall administration. You will manage Active Directory user accounts, permissions, and domain onboarding, assist with onboarding/offboarding, and coordinate with vendors for equipment purchases.