Senior HR Operations & People Services Lead

RTX; Singapore; Sur place; SGD 60 000 - 95 000; Plein temps

Résumé du poste

RTX Singapore is seeking a dedicated People Services professional to advocate and deliver the HR services strategy. You will help transfer and stabilize HR services, standardize processes and create documentation while ensuring compliant service delivery across HR inquiry handling, lifecycle events, and records management.

You will collaborate with COEs, vendors and BU HR partners to accelerate issue resolution, develop launch communications, and contribute to continuous improvement initiatives

Qualifications

• BA/BS in Human Resources or related field.
• Experience delivering HR services and policy documentation.
• Strong analytical and communication skills.

Responsabilités

• Advocate for People Services and support delivery of HR services strategy.
• Transfer, stabilize and manage HR services from BU HR to People Services; scope workload and document processes.
• Ensure compliant service delivery across HR inquiries, employee lifecycle, records and compliance.
• Develop and lead launch communications to promote the service across business units.
• Maintain relationships with customers, COEs, vendors, and BU HR partners to drive query resolution.
• Review and update HR policies and assist in creating new procedures for HR services.
• Manage escalation point for queries and issues from team members and customers.
• Create knowledge articles for internal knowledge base and use case management system to meet SLAs.
• Prepare ongoing HR services reports to monitor policies and programs.

Connaissances

People Services

Policy development

Case management

Stakeholder management

Data protection

Formation

Bachelor's degree in HR

Outils

HRIS

Description du poste

RTX Singapore is seeking a dedicated People Services professional to advocate and deliver the HR services strategy. You will help transfer and stabilize HR services, standardize processes and create documentation while ensuring compliant service delivery across HR inquiry handling, lifecycle events, and records management.

You will collaborate with COEs, vendors and BU HR partners to accelerate issue resolution, develop launch communications, and contribute to continuous improvement initiatives