Senior Guest Service Executive

THE BARRACKS HOTEL SENTOSA; Singapore; On-site; SGD 2,000 - 3,000; Full time

Job summary

A luxury hotel in Singapore seeks enthusiastic individuals to create memorable experiences for guests within the hotel lobby and club lounge. Responsibilities include addressing guest needs with courteous service and maintaining communication with hotel departments. Candidates with a positive attitude and good communication skills are encouraged to apply, even without experience. Benefits include medical coverage and annual health screenings.

Benefits

Medical benefits

Flexi and Birthday Leave

Annual Health Screening

Insurance Coverage

Qualifications

• Candidate must be able to work rotating shifts, weekends, and Public Holidays.
• Outgoing personality is essential for this role.
• No prior experience required for beginners.

Responsibilities

• Create positive experiences for guests in the lobby and lounge.
• Collaborate with management for efficient guest service.
• Communicate closely with various hotel departments regarding guest matters.

Skills

Positive attitude

Good communication skills

Courteous service

Education

Completion of PSLE or equivalent

Job description

Responsibilities

• Create positive and memorable guests’ experiences within the hotel lobby and club lounge (Living Room).
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Benefits

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.