Senior / Guest Service Assistant

VILLAGE HOTEL BUGIS; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a guest service associate to collaborate with management and provide exceptional customer services. Responsibilities include addressing guest requests, maintaining communication with various departments, and ensuring a positive experience for all guests. The ideal candidate is friendly, a team player, and willing to work shifts, including weekends and holidays. Experience is not necessary, making this an excellent entry-level opportunity.

Qualifications

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Responsibilities

• Collaborate closely with the Assistant Manager to provide services to guests.
• Address guest complaints, requests, and inquiries.
• Maintain communication with Front Office regarding guest arrivals and departures.
• Build connections with in-house guests and offer assistance.
• Conduct courtesy calls to guests for satisfaction.
• Stay informed about all tourist-related information.
• Manage stock of promotional materials for operations.
• Diligently approach additional tasks assigned by superiors.

Skills

Customer Relationship

Concierge Services

Customer Experience

Interpersonal Skills

Hospitality Industry

Attention to Detail

Communication Skills

Team Player

Customer Service

Hospitality

Customer Service Experience

Education

Completion of PSLE or its equivalent

Job description

Roles & Responsibilities

Job Expectations

Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.

Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.

Build connections with in-house guests and those on extended stays, offering assistance as needed.

Conduct courtesy calls to guests, ensuring their comfort and satisfaction.

Stay well-informed and updated on all tourist-related information.

Manage and maintain stock of promotional materials for daily operations.

Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

Minimum completion of PSLE or its equivalent.

Able to work rotating shifts, weekends and Public Holidays.

Positive attitude with an outgoing personality and good communication skills.

Those without experience are welcome to apply.

Tell employers what skills you have

• Customer Relationship
• Concierge Services
• Customer Experience
• Interpersonal Skills
• Hospitality Industry
• Attention to Detail
• Communication Skills
• Team Player
• Customer Service
• Hospitality
• Customer Service Experience