Senior Guest Experience & Events Manager

KIZTOPIA SERVICES PTE. LTD.; Singapore; On-site; SGD 33,480 - 55,800; Full time

Benefits offered by this job

Dynamic and rewarding working environment

Close knitted team

Good employee benefits (eg. medical insurance, on job training)

Career growth and development opportunities

Job summary

Kiztopia services pte. ltd. is looking for a Senior Guest Experience Executive in Singapore. The role involves managing guest inquiries, presenting event packages, and ensuring high service quality. Responsibilities include training staff and relocating guest experience strategies effectively. Candidates must have a diploma in a related field, excellent communication skills, and a proactive attitude. The company offers an engaging work environment with opportunities for growth and development, including benefits such as medical insurance and on-job training.

Qualifications

• Able to perform shift schedules and commit during peak periods.
• Motivated to explore new things and learn new skills.
• Well-organized and capable of handling multiple bookings.
• Competent in coordinating with vendors and monitoring inventory.

Responsibilities

• Manage incoming enquiries via phone, email, WhatsApp, and walk-ins.
• Present party packages clearly and recommend relevant add-ons.
• Document customer preferences accurately and prepare invoices.
• Train and certify 'Party Masters' to host events.
• Analyze workflows to identify bottlenecks and implement improvements.

Skills

Excellent communication

Customer-centric approach

Detail-oriented

Proactive and adaptable

Experience with booking platforms

Education

Diploma in Hospitality, Tourism, Business Management, or related field

Job description

Kiztopia services pte. ltd. is looking for a Senior Guest Experience Executive in Singapore. The role involves managing guest inquiries, presenting event packages, and ensuring high service quality. Responsibilities include training staff and relocating guest experience strategies effectively. Candidates must have a diploma in a related field, excellent communication skills, and a proactive attitude. The company offers an engaging work environment with opportunities for growth and development, including benefits such as medical insurance and on-job training.