Guest Experience Manager, Hospitality & Events

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

RESORTS WORLD AT SENTOSA PTE. LTD. is seeking a guest services professional to manage day-to-day operations, engage valuable customers and promote membership benefits within the host team.

The role supports development of training programs for hosts and ensures data accuracy and regulatory compliance. The position requires strong communication, excellent interpersonal skills and the ability to work both independently and collaboratively in a dynamic hospitality environment.

Qualifications

• Diploma or Bachelor Degree in Hospitality Management, Business Administration, Marketing or a related discipline.
• Minimum 3-5 years of experience in customer service, hospitality or a related guest-facing environment.
• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry.
• Excellent interpersonal skills, a positive attitude, and able to work independently and collaboratively in a team-oriented environment.
• In-depth understanding of business requirements and regulatory aspects related to compliance protocols.

Responsibilities

• Manage day to day operations of player services, including attending to general enquiries and guest feedback, promoting membership programs and benefits, floor promotions, campaigns and members' events.
• Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
• Conduct surveys and analysis to collect guest feedback and compile observations to improve guest experience, contribute to the planning of members' promotions and events, to encourage repeat visitations to RWS Integrated Resort.
• Support Senior Director/ Director/ Assistant Director in the development and implementation of training programs for Host team members.
• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Skills

Customer service

Communication

Hospitality experience

Education

Diploma or Bachelor in Hospitality Management

Tools

Microsoft Office

Job description

RESORTS WORLD AT SENTOSA PTE. LTD. is seeking a guest services professional to manage day-to-day operations, engage valuable customers and promote membership benefits within the host team.

The role supports development of training programs for hosts and ensures data accuracy and regulatory compliance. The position requires strong communication, excellent interpersonal skills and the ability to work both independently and collaboratively in a dynamic hospitality environment.