Senior Global Client Services Manager

Standard Chartered Singapore; Singapore; Hybrid; SGD 150,000 - 230,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support

Learning & development

Job summary

Standard Chartered Singapore is seeking a senior Client Relationship Manager within Financing & Securities Services (FSS) to actively manage the most important global institutional clients and ensure best-in-class service. The role requires deep understanding of each client’s business model and close collaboration with BAMs, FSS RMs, Sales and Product Management to tailor innovative solutions.

You will monitor KPIs, uphold governance and risk controls, and lead cross-functional teams across

Qualifications

• 10+ years’ experience in Operational Client Relationship Management / Client Services.
• Extensive end to end Securities operations experience.
• Knowledge in Funds Administration Operations or Funds Administration Client Servicing.
• Knowledge in Transfer Agency Operations or Transfer Agency Client Servicing.
• Knowledge in Global Custody Operations or Global Custody Client Servicing.
• Team management experience.

Responsibilities

• Ensure best-in-class client service across FSS.
• Collaborate with BAMs, FSS RMs, Sales to define client requirements.
• Monitor KPIs and conduct periodic service reviews.
• Lead cross-functional teams across regions to deliver client solutions.
• Identify innovative ways to anticipate and manage client requirements.
• Uphold governance, risk controls and regulatory compliance.

Skills

Client Relationship Management

Securities Operations

Funds Administration Operations

Transfer Agency Operations

Global Custody Operations

Team Management

Job description

Standard Chartered Singapore is seeking a senior Client Relationship Manager within Financing & Securities Services (FSS) to actively manage the most important global institutional clients and ensure best-in-class service. The role requires deep understanding of each client’s business model and close collaboration with BAMs, FSS RMs, Sales and Product Management to tailor innovative solutions.

You will monitor KPIs, uphold governance and risk controls, and lead cross-functional teams across