Senior Front Desk & Visitor Experience Lead

Kuok Group Singapore; Singapore; On-site; SGD 28,000 - 37,000; Full time

Job summary

Kuok Group Singapore is seeking a Receptionist to be the first point of contact for guests, delivering professional and warm service. The role ensures smooth front desk operations, manages visitors, and provides administrative support to sustain a welcoming, efficient office environment.

Responsibilities include handling calls, registrations, access passes, deliveries, mail, meetings, and vendor coordination, while upholding confidentiality and service standards.

Qualifications

• 5 years of experience as a Receptionist or similar roles.

Responsibilities

• Manage reception, calls, enquiries, visitor registration, appointments and access passes.
• Coordinate visitor, VIP, temporary pass and escort arrangements.
• Manage deliveries and reception-related enquiries.
• Maintain reception equipment, pass inventory and a professional reception environment.
• Enforce visitor and access control procedures and upscale security or access issues.
• Administer access cards for joiners, transfers and leavers.
• Maintain accurate access records and coordinate access rights with relevant teams.
• Follow emergency procedures and support visitor accountability during evacuations.
• Support daily workplace, facilities and housekeeping operations.
• Coordinate maintenance, repairs, cleaning, workplace services and improvement works.
• Conduct basic facility checks, report defects and follow up on outstanding issues.
• Support workplace bookings, operational budgets and service improvement initiatives.
• Perform other administrative and operational duties as assigned.
• Manage incoming and outgoing mail, parcels and courier services.
• Maintain records for accountable deliveries and follow up on delayed or uncollected items.
• Monitor Mailroom operations and prepare dispatch volume reports for bi-weekly meetings.
• Coordinate setup, access, cleaning, vendors and other event requirements.
• Coordinate vendors and contractors, including registration, access and attendance verification.
• Obtain and compare quotations and support procurement processes in accordance with company procedures.
• Maintain accurate workplace, procurement, maintenance and administrative records.
• Prepare access card and Mailroom reports for bi-weekly meetings.
• Track and follow up on outstanding maintenance, vendor, service and operational matters.
• Provide timely updates and ensure proper handover of pending matters.
• Prepare access card and Mailroom reports for bi-weekly meetings.
• Track and follow up on outstanding maintenance, vendor, service and operational matters.
• Provide timely updates and ensure proper handover of pending matters.
• Maintain professional appearance, conduct and customer service standards.
• Demonstrate discretion, accuracy, responsiveness and good judgement.
• Represent the company positively when dealing with visitors, employees, vendors and other stakeholders.

Skills

Microsoft Office

Customer service

Reception experience

Communication

Job description

Kuok Group Singapore is seeking a Receptionist to be the first point of contact for guests, delivering professional and warm service. The role ensures smooth front desk operations, manages visitors, and provides administrative support to sustain a welcoming, efficient office environment.

Responsibilities include handling calls, registrations, access passes, deliveries, mail, meetings, and vendor coordination, while upholding confidentiality and service standards.