Senior Field Service Lead - Home Appliances

Private Advertiser; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Private Advertiser seeks a hands-on service engineer for appliance and consumer electronics support. Based mainly at the Kaki Bukit office, you will inspect, diagnose, and take over technical cases, coordinating with service partners and factory engineers to resolve issues and improve products.

You will log cases, maintain test records in Excel, and train colleagues on technical matters. The role requires 3+ years of field experience and strong communication with customers.

Qualifications

• Diploma, Nitec or Higher Nitec in Electrical, Electronics, Mechanical, or Refrigeration & Air-Conditioning.
• At least 3 years hands-on experience with household appliances or consumer electronics.
• Experience supervising technicians or coordinating service contractors.
• Able to diagnose electrical, electronic and mechanical faults.
• Comfortable explaining technical issues to customers clearly.
• Basic Excel for tracking cases.

Responsibilities

• Inspect and test faulty or returned units to identify root causes.
• Take over technical cases not resolved by partners or customer service.
• Determine fault origin and decide fix: repair, replacement, adjustment or escalation.
• Manage and check work of outsourced service partners.
• Collaborate with factory engineers on recurring issues and product improvements.
• Keep case logs, test records and troubleshooting guides up to date in Excel.
• Provide technical training and product input to sales and marketing.

Skills

Troubleshooting faults

Supervising technicians

Explain technical issues to customers

Excel case tracking

Diagnostic reasoning

Education

Electrical/Nitec/ Diploma in E&E/Mechanical/Refrig & AC

Tools

Excel

Job description

Private Advertiser seeks a hands-on service engineer for appliance and consumer electronics support. Based mainly at the Kaki Bukit office, you will inspect, diagnose, and take over technical cases, coordinating with service partners and factory engineers to resolve issues and improve products.

You will log cases, maintain test records in Excel, and train colleagues on technical matters. The role requires 3+ years of field experience and strong communication with customers.