Assistant Service Engineer (Home appliances)

JOBALLY PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

JOBALLY PTE. LTD. in Singapore seeks an Assistant Service Engineer to provide technical support and product training for home appliances. You will handle warranty and spare parts inquiries from customers, distributors, dealers and e-commerce platforms, and study in-warranty claims for cost reporting.

The role includes monitoring quality issues, creating service manuals, and assisting with field tests and service centre setup for local and export markets.

Qualifications

• Minimum Diploma in Engineering or related discipline.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in Microsoft Excel applications, especially advanced formulas such as V-lookup and Pivot Table.

Responsibilities

• Provide technical and debug assistance including product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
• Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issue and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.
• Create training materials, technical procedures, service manuals and part guides for distributors.
• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support for establish of service management and service centre for local and export market.

Skills

Home appliances knowledge

Audio visual knowledge

Education

Diploma in Engineering

Tools

Microsoft Excel

Pivot Table

V-lookup

Job description

Assistant Service Engineer (Home appliances)

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
• Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issue and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.
• Create training materials, technical procedures, service manuals and part guides for distributors.
• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support for establish of service management and service centre for local and export market.

REQUIREMENTS

• Minimum Diploma in Engineering or related discipline
• Minimum 2 years of experience of experience in consumer electronics after sales management industry.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in Microsoft Excel applications, especially advance formula such as V-lookup, Pivot Table, and etc.

EA License No : 18C9228 REG No :R1324979 (Woo Kum Yoke)