Senior Service Technician / Technical Specialist – Home Appliances

Private Advertiser; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Private Advertiser in Singapore is seeking a Technical Specialist / Service Engineer to support testing, diagnosis, repair and servicing of home appliances, collaborating with customers, service partners, internal teams and the factory to identify issues and ensure proper resolution.

You will test, diagnose, repair, review escalated cases, read wiring diagrams, use a multimeter, and travel to sites when required. Mandarin proficiency is preferred and travel may be necessary.

Qualifications

• Diploma / Nitec / Higher Nitec in Electrical, Electronics or Mechanical Engineering.
• 3–5 years of relevant technical or service experience.
• Experience with home appliances or consumer electronics preferred.

Responsibilities

• Test, diagnose, troubleshoot and repair home appliances
• Review and resolve technical cases escalated by service partners or customer service
• Identify root causes across product defects, installation, usage, transport or workmanship
• Investigate product faults and identify the root cause
• Recommend suitable solutions, such as repair, replacement, adjustment or factory escalation
• Provide technical support and guidance to service partners and customer service
• Work with factory on product issues, technical questions and corrective actions
• Analyse recurring complaints and identify product or service issues
• Escalate major technical or product issues to management
• Follow up on cases to ensure timely resolution and closure
• Visit customer sites, service locations or warehouses when required

Skills

Troubleshooting & diagnostics

Read wiring diagrams

Multimeter usage

Problem-solving

Communication & coordination

Independent work

Excel

Mandarin proficiency

Willing to travel

Education

Diploma / Nitec / Higher Nitec in Electrical / Electronics / Mechanical Engineering or related field

Tools

Multimeter

Basic testing tools

Job description

About the Role

We are looking for a Technical Specialist / Service Engineer to support the testing, diagnosis, repair and servicing of home appliances.

You will work with customers, service partners, internal teams and the factory to identify product issues, find the root cause and ensure cases are resolved properly.

Key Responsibilities

• Test, diagnose, troubleshoot and repair home appliances

• Review and resolve technical cases escalated by service partners or customer service

• Identify whether issues are due to product defects, installation, usage, transport or service workmanship

• Investigate product faults and identify the root cause

• Recommend suitable solutions, such as repair, replacement, adjustment or factory escalation

• Provide technical support and guidance to service partners and customer service

• Work with the factory on product issues, technical questions and corrective actions

• Analyse recurring complaints and identify product or service issues

• Support product testing and evaluation of new models

• Maintain service records, test reports, issue logs and troubleshooting guides

• Provide clear technical explanations to customers and internal teams when needed

• Escalate major technical or product issues to management

• Follow up on cases to ensure timely resolution and closure

• Visit customer sites, service locations or warehouses when required

About You

• Diploma / Nitec / Higher Nitec in Electrical, Electronics, Mechanical Engineering or a related field

• 3–5 years of relevant technical or service experience, preferably in home appliances or consumer electronics

• Strong troubleshooting and diagnostic skills

• Hands-on experience in servicing, repairing or testing products

• Able to read basic wiring diagrams and technical documents

• Familiar with using a multimeter and basic testing tools

• Good problem-solving and analytical skills

• Good communication and coordination skills

• Able to work independently and follow cases through to resolution

• Good working knowledge of Microsoft Excel

• Mandarin proficiency is preferred

• Willing to travel for service-related work when required

• Class 3 driving licence is an advantage