Senior Executive, Telemarketing

Etiqa Insurance Singapore; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Etiqa Insurance Singapore is seeking a dynamic telesales professional to drive Direct Business growth by converting qualified leads into customers, deepening relationships, and maximizing portfolio value.

You will connect with customers via inbound/outbound calls, deliver customer-centric service, and strive to exceed targets while complying with regulatory requirements.

This role offers opportunities to grow in a fast-paced environment and contribute to campaign effectiveness.

Qualifications

• 5 years of outbound telemarketing experience in promoting General Insurance products.
• Diploma, GCE A Level or equivalent.
• Insurance Certificates in General Insurance (BCP, PGI) is mandatory.

Responsibilities

• Connect with customers via inbound and outbound calls to generate sales results.
• Deliver professional, customer-centric service by understanding customers’ needs and recommending suitable personal insurance solutions.
• Ensure compliance with regulatory requirements and company sales standards.
• Address customer concerns and complaints promptly, escalating issues appropriately when required to ensure satisfactory resolution.
• Support continuous improvement of sales processes, customer journeys and campaign effectiveness.

Skills

Outbound telemarketing

Telesales

Customer service

Cross-selling

Upselling

Compliance awareness

Education

Diploma or equivalent

Insurance Certificates in General Insurance (BCP, PGI)

Tools

CRM (unlisted)

Sales processes

Job description

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Job Summary

This is a pivotal role in driving Direct Business growth by converting qualified leads into customers, deepening customer relationships, and maximizing portfolio value and renewal persistency.

If you are a highly disciplined and self-motivated telesales professional with a proven ability to exceed targets and excel at cross-selling and upselling, we would love to welcome you to our team.

Key Responsibilities

• Connect with customers via inbound and outbound calls to generate sales results.
• Deliver professional, customer-centric service by understanding customers’ needs and recommending suitable personal insurance solutions.
• Ensure compliance with regulatory requirements and company sales standards.
• Address customer concerns and complaints promptly, escalating issues appropriately when required to ensure satisfactory resolution.
• Support continuous improvement of sales processes, customer journeys and campaign effectiveness.

Minimum Qualifications

• 5 years of outbound telemarketing experience in promoting General Insurance products.
• Diploma, GCE A Level or equivalent.
• Insurance Certificates in General Insurance (BCP, PGI) is mandatory.