Manager, Policy Servicing

Etiqa Insurance Singapore; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

Etiqa Insurance Singapore seeks a dynamic leader to oversee Life Insurance policy servicing operations. You will manage a team, monitor performance, resolve customer complaints, and drive improvements to processes and automation to deliver superior outcomes.

The ideal candidate has at least 8 years in Life Operations, solid understanding of Life products and regulations, and strong English communication. A tertiary education or relevant professional qualifications are required, with

Qualifications

• Tertiary Education or Insurance Professional Qualifications.
• Life Insurance certifications are an added advantage.
• Minimum 8 years in Insurance Life Operations with leadership experience.
• Deep understanding of Life Insurance processes, products, and regulations.
• Proven ability to drive process improvements and automation.
• Excellent English communication, both written and spoken.

Responsibilities

• In charge of Life Insurance policy servicing transactions and team leadership.
• Monitor performance and ensure KPIs across the operation.
• Handle and resolve customer complaints on policy servicing.
• Build strong relationships with distribution channels.
• Ensure compliance with procedures, standards, and laws.
• Compile statistics and management reports.
• Maintain and update SOPs; drive process reviews and automation.
• Represent policy servicing in discussions on product launches and changes.

Skills

Leadership

Communication

Process improvement

Automation

Life Operations

Education

Tertiary Education

Insurance Professional Qualification

Tools

Policy servicing systems

Job description

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• In charge for Life Insurance policy servicing transactions, including managing a team of staff.
• Monitor operational performance and ensure key performance metrics are met in all areas.
• Handle and resolve complaints from customers on policy servicing transactions.
• Provide critical liaison and build strong business relationship with distribution channels
• Ensure compliance with procedures and standards required by the organisation, regulatory, compliance or law
• Compilation of statistics and management reporting
• Maintain and update changes on standard operating procedure
• Drive operational process review and automation to improve operational efficiency and achieve great customer outcomes
• Represent policy servicing in discussions with internal and external parties in relation to all policy servicing matters and product launches
• Provide user requirements on policy servicing functions, review BRS and work closely with key stakeholders to ensure timely delivery of product launches and/or system enhancements.
• Support any ad hoc departmental projects

IDEAL CANDIDATE

• Tertiary Education or Insurance Professional Qualifications
• Any Life Insurance certifications will be an added advantage
• Minimum 8 years relevant experience in Insurance Life Operations, with preference within the policy servicing function, including leading/managing a team.
• In-depth understanding of Life Insurance processes and products, including the applicable regulations
• Experience in driving and implementing process improvements and automations
• Good communication in English, both oral and writing

We regret to inform that only shortlisted candidates will be contacted.