[Entry Level] Telesales Executive

UNITED OVERSEAS INSURANCE LIMITED; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

UNITED OVERSEAS INSURANCE LIMITED in Singapore is seeking an Outbound Sales Executive to drive customer acquisition and retention through telemarketing. You will contact potential customers, promote general insurance products, and manage renewals to achieve sales targets.

In this role, you will build relationships, identify opportunities for lead generation, and collaborate with marketing to boost customer engagement while maintaining service excellence and compliance in the insurance industry.

Qualifications

• Strong communication and interpersonal skills.
• Knowledge of general insurance products (motor, travel, home, personal accident, health).
• Results-driven with a track record of meeting sales targets.
• Ability to adapt to changing market conditions and customer preferences.
• Familiarity with CRM systems for customer management.
• Excellent negotiation and closing skills.
• Proactive, self-motivated sales attitude.

Responsibilities

• Conduct outbound calls to promote and sell general insurance products.
• Build and maintain relationships for new business and renewals.
• Identify opportunities to increase lead generation.
• Support sales tools and workflows to optimise telemarketing.
• Mentor peers and drive performance within the contact centre.
• Tailor insurance solutions to customer needs and close sales.
• Outreach to policyholders before renewal dates to support retention.
• Aim to achieve persistency and retention targets.
• Handle inquiries via calls, emails, and messages promptly.
• Stay updated on industry trends and product knowledge.
• Maintain accurate CRM records and collaborate with marketing.

Skills

Strong communication

Knowledge of general insurance

Results oriented

Adaptability

CRM familiarity

Negotiation and closing

Self-motivated

Job description

About the Division/Dept

The Retail Distribution Division is responsible for the growth of the consumer business across multiple channels including Bancassurance, Intermediaries, Direct channels, and Partnerships. It's also responsible for delivering service excellence for all UOI customers and increasing market awareness of UOI to achieve consumer trust and recognition.

Job Purpose

As an Outbound Sales Executive, you will play a pivotal role in driving customer acquisition and retention through telemarketing. You will be responsible for proactively engaging customers that have enquired about insurance or that are approaching their policy renewal dates. You'll be required to drive business growth by achieving desired sales and retention targets. Your passion for sales and service excellence will be essential in this role.

Main Responsibilities

• Conduct outbound calls to potential customers, promoting and selling a range of general insurance products, including motor, travel, home, personal accident, and health insurance.


• Build and maintain strong customer relationships to facilitate both new business acquisition and renewals.


• Identify areas of opportunity to increase lead generation.


• Support the creation of sales tools and workflows to optimise the telemarketing opportunities.


• Mentor peers and lead with a performance mindset within the UOI contact centre.


• Identify customer needs and tailor insurance solutions to meet individual requirements.


• Achieve and exceed sales targets by effectively conveying product benefits and features.


• Initiate outbound calls and emails to existing policy holders prior to their renewal dates according to the service level agreement and renewal process.


• Achieve persistency and retention targets as set by the company.


• Handle incoming calls, emails, and messages from insurance customers promptly and professionally and try to retain customers enquiring about cancellation.


• Stay updated on industry trends, product knowledge, and competitor offerings to provide informed recommendations to customers.


• Manage and update customer information in the CRM system for accurate record-keeping.


• Collaborate with the marketing team to develop strategies for lead generation and customer engagement.


• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.


• Keep abreast of regulatory changes and compliance requirements in the insurance industry.

Documentation and Record Keeping

• Process policies and provide the necessary documentation to customers.


• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.


• Report generation.


• Undertake any other duties as may be assigned.

Requirements

• Strong communication and interpersonal skills to effectively engage with customers.


• Knowledge of general insurance products, including motor, travel, home, personal accident, and health insurance.


• Results-oriented with a track record of meeting and exceeding sales targets.


• Ability to adapt to changing market conditions and customer preferences.


• Familiarity with CRM systems for efficient customer relationship management.


• Excellent negotiation and closing skills.


• A proactive and self-motivated approach to sales.